Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 765 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

765 reviews

3.0

Sep 22, 2025

It's a job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Position was easy to learn

Cons

Horrible Schedule, I had Sunday and Wednesdays off which are terrible if you want to plan a family getaway. You deal with a lot of rude customers but that's the life of customer service.

4.0

Sep 22, 2025

The good and the less good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home, wellness program incentive, relatively low cost medical premiums, ease of training

Cons

Assignments change, schedules can change, not much room for advancement within the company

TTEC Response

10mo

Thank you for sharing your experience. We’re glad to know you appreciated the flexibility of working from home, our wellness program, and the support you received during training. It’s also great to hear your managers’ compassion made a positive impact. We’ve noted your feedback on advancement opportunities and scheduling, and we’ll continue to explore ways to strengthen career growth and consistency. We truly value the contributions you made during your time with us and wish you the best in your future endeavors.

1.0

Sep 17, 2025

50/50

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy to advance in positions

Cons

Capped pay with no chance of increase at state min wage.

TTEC Response

10mo

Thank you for your review and for your years of service with us. We’re glad to know you’ve found growth opportunities and advancement within your role. We also value your feedback about compensation, and we’ll ensure it’s shared with the right teams. We appreciate your contributions and wish you continued success in your career.

Viewing 40 - 42 of 765 Reviews

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TTEC reviews TTEC Customer Service Representative (CSR) reviews

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TTEC Customer Service Representative CSR reviews

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It's a job

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50/50

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