TTEC reviews

3.3

55% would recommend to a friend

(11,468 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Jan 30, 2017

TSR

Recommend
CEO approval
Business Outlook

Pros

1 day process when you apply at any job title.

Cons

No Christmas bonus and lack of benefits.

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TTEC Response
9y
Thanks for the review! We're glad you like the quick hiring process we have at TeleTech. Each year, management really tries its best to leverage your pay and salary. If we're unable to, we make sure to give more in terms of incentives and commissions. We appreciate your feedback and we wish you all the best this 2017!
3.0
Jan 28, 2017

CSR for Teletech

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Accounts are much easier to work on and stable.

Cons

It depends on the account that you will be working on, but generally, you will not have any pay raise whether you're a newbie or a tenured agent, you get the same base pay rate.

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TTEC Response
9y
Thanks for the review! We're glad you like the accounts you've been working on. Generally speaking, the accounts will have a similar pay rate for employees, but we do give out incentives and commission to performing employees. Thank you again for your feedback and we wish you a great start at work this 2017!
4.0
Jan 28, 2017

I love this company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company cares for their employees and that's what I love about Teletech.

Cons

I can't find any bad side about Teletech, just the irate and angry customers which are normal when you're in the BPO industry.

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TTEC Response
9y
Thanks for the review! We really do care and value our employees very much. Without them, we wouldn't be one of the top customer contact centers in the industry, all thanks to you. Good luck on your future career and if ever you consider working at TeleTech again, we'll always be here for you!
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Glassdoor has 13,272 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.