TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Apr 29, 2010
Recommend
CEO approval
Business Outlook

Pros

The hiring process is efficient and well organized. New hires' training is good overall.

Cons

Salary sucks. They terminate people without due notice which is something required by law. And when you voluntaryily leave the Company, they will withhold your salary for 60-90 days even if you do not have any outstanding financial accountabilities or obligations. Again, this is an unfair and unlawful labor practice under the Labor Code. Most of all, the HCD people are cold, uncaring people who either responds to employees' concerns and queries in a very untimely manner or they do not respond at all.

4.0
Apr 26, 2010
Recommend
CEO approval
Business Outlook

Pros

There is never a lack of complex projects and issues to resolve. There is rarely a dull moment. You work with people all over the world which is interesting and fun.

Cons

The competition between employees is relentless. Even your boss competes with you (and your bosses boss) which is tiring. The management is a weak in terms of professional development and mentoring. There is a lack of seasoned, motivational leaders. Management does not give firm feedback when coworkers are rude or mean. Being cut-throat and mean is not discouraged. People typically do not have a filter when they communicate, blurting opinions with out the knowledge to back it up. There are rarely promotions in IT and when there are people are left scratching their heads as to why the people chosen were promoted at all. Management and non-management do not respect boundaries of ownership in projects and tasks. They will openly and without regard, take over tasks or portions of your work/responsibilities. It’s awkward when your management does it, as you don’t want to anger them by asking them not to step on toes.

avatar
TTEC Response
8y
Thank you for taking the time, we truly appreciate the feedback.
1.0
Mar 29, 2010
Recommend
CEO approval
Business Outlook

Pros

The company is focus on UCCE and has a lot of opportunties to grow for individuals

Cons

1. Very poor management and support from team members, can't even get tools to do the job sometimes 2. Very poor project flow, everything else except UCCE is not import for them, even in the BOM, not capable of doing basic R/S, IPT ... 3. Employee evaluation is VERY often, from PM/Manager/VP since they need to get rid of people very often. Of course they are always hiring. 4. Doesn't have good reputation, almost every one in the industry knows they keep losing money for years and still going down.

Viewing 11422 - 11424 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.