Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,062 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 3,062 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

Skip to content Skip to footer

Notifications

TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

May 11, 2026

Flexible work options, but pay and benefits lack competitiveness

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible. Offered hybrid set up for selected accounts

Cons

Salary not competitive. Benefits underwhelming

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the flexibility and hybrid work options during your time with us. We also value your honest input regarding salary and benefits competitiveness, as insights like this help us continue evaluating how we can better support our employees and enhance the overall experience. We wish you all the best in your future endeavors.

2.0

May 8, 2026

Team environment undermined by management issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Team, culture, location, benefits, training

Cons

Management, pay, benefits, schedule, incentives

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you valued the team environment, culture, location, benefits, and training during your time with us. We also appreciate your honest feedback regarding management, compensation, scheduling, and incentives, as insights like this help us identify areas where we can continue improving the employee experience and support for our teams. We wish you all the best in your future endeavors.

3.0

May 1, 2026

Normal review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

WFH with full system provided for work

Cons

Nothing to talk about the cons

TTEC Response

2mo

Thank you for sharing your feedback and for your time with us as a Customer Service Representative. We’re glad to hear you appreciated the work-from-home setup and the systems provided to support your role. We also appreciate you taking the time to share your overall experience, and we wish you all the best in your future endeavors.

Viewing 22 - 24 of 3,062 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

TTEC reviews TTEC Customer Service (CSR) reviews

TTEC

TTEC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible work options, but pay and benefits lack competitiveness

Team environment undermined by management issues

Normal review

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TTEC reviews FAQs

Jobs at TTEC