Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,063 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 3,063 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,063 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,063 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

3K reviews

3.0

May 18, 2026

Supportive management, but low starting salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive environment and management for starters

Cons

Low basic salary even if someone with the job experience

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the supportive environment and management during your experience with us. We also value your feedback regarding compensation, as insights like these help us continue reviewing and improving the employee experience. We wish you all the best in your future endeavors.

4.0

May 17, 2026

Waiting for new projects can be frustrating

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent, however, awaiting a new project can be a pain.

Cons

Waiting for projects is difficult.

TTEC Response

2mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you had a generally positive experience. We also understand that waiting between projects can be challenging, and we appreciate you sharing your perspective. Feedback like this helps us continue improving the employee experience and communication throughout transitions. Wishing you all the best moving forward.

3.0

May 13, 2026

Easy hiring but expect some mandatory overtime

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired. Work with you

Cons

Sometime you have mandatory overtime

TTEC Response

2mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you found the hiring process accessible and supportive. We also appreciate your comments regarding mandatory overtime, as feedback like this helps us continue evaluating the employee experience and operational needs. Wishing you continued success in your role.

Viewing 19 - 21 of 3,063 Reviews

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TTEC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive management, but low starting salary

Waiting for new projects can be frustrating

Easy hiring but expect some mandatory overtime

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