Is TTEC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 3,063 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TTEC .

Does TTEC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 3,063 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TTEC.

How happy are Customer Service (CSR) professionals working at TTEC?

49% of Customer Service (CSR) employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC

TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,063 total reviews)

Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Senior management

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,063 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

May 25, 2026

Good benefits overshadowed by toxic work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and fast interview process

Cons

Toxic work environment and a lot of office politics that affects the team

TTEC Response

1mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the benefits and hiring process. We also take your concerns about the work environment and team dynamics seriously, as creating a positive and supportive workplace experience is important to us. Feedback like yours helps us identify areas where we can continue improving for our employees. We wish you all the best in your future endeavors.

2.0

May 22, 2026

Good remote work, but roles moved overseas

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home was good

Cons

Moved majority of roles to Shri Lanka

5.0

May 18, 2026

Great leadership and growth opportunities with remote work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great leadership, room to grow, work from home,

Cons

none none none none none

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you had a positive experience with leadership, growth opportunities, and remote work flexibility. Creating a supportive environment where employees can grow and succeed is important to us. We appreciate your kind words and wish you all the best in your future endeavors.

Viewing 16 - 18 of 3,063 Reviews

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TTEC reviews TTEC Customer Service (CSR) reviews

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TTEC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good benefits overshadowed by toxic work environment

Good remote work, but roles moved overseas

Great leadership and growth opportunities with remote work

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