TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance great people

Cons

Nothing really. Great pay the people are nice

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We’re delighted to hear that you’ve had a positive experience with your work-life balance, compensation, and the colleagues you work alongside. Creating a supportive environment where employees can thrive both personally and professionally is important to us, and it’s rewarding to know that this has been reflected in your experience. We appreciate your kind words and thank you for your contributions. Wishing you continued success in your career with TTEC.
3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, insurance, cabs, cafe, recreational areas, function

Cons

Depends, if you get bad process, pay may be just below avg, work level high, rotational shifts, and can be worst if team members (such as agents, leads or managers) are bad.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the benefits, transportation support, workplace amenities, and employee events. We also appreciate your comments regarding compensation, workload, shift schedules, and team dynamics. We understand that an employee’s experience can be influenced by many factors, and feedback like yours helps us better understand opportunities to improve the workplace experience. Thank you for taking the time to share your perspective, and we wish you continued success in your role.
2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay for a customer service role

Cons

Terrible workplace environment, borderline toxic

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the compensation. We also take note of your concerns regarding the work environment, management, and training experience. Feedback like yours is important as it helps us continue evaluating how we support our employees and strengthen both leadership and training programs. We wish you all the best in your future endeavors.
Viewing 25 - 27 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.