Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

132 reviews
3.0
Feb 13, 2022

Good everywhere else

Recommend
CEO approval
Business Outlook

Pros

Nice people on the team

Cons

The customer service team is the bottom of the barrel for this company. High stress, little reward. Even if you stay, you can’t really progress or move across the company.

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Tails.com Response
4y
Thank you for sharing your thoughts - while I’m glad you’ve come across nice people, I’m really sorry to hear about your wider experience during your time here. Our CX team is absolutely vital to our business, and one of the reasons we have had so many pack members who started in CX working across our product, engineering, people, marketing and operations teams is because we value their excellent foundation in understanding what our customers need. The ability to develop new skills and experience is important in any job or role and at tails.com we play our part in this by making sure every new role is advertised internally. In the past 12 months alone, nine CX team members have either been promoted or transitioned into roles outside of the team. Thanks for taking the time to write a review - I really appreciate it. Best wishes, Henrik
5.0
Jan 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Good people, Development, Training, Positive environment, Challenging

Cons

Not anything negative, mainly around salary and shares. It will be interesting to see what happens after the shares.

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Tails.com Response
4y
Thanks so much for your useful feedback. We take our professional development very seriously so it’s great to know that you’re feeling particularly supported in this area. Many thanks, Henrik Head of People
5.0
Jan 28, 2022

Great company

Recommend
CEO approval
Business Outlook

Pros

Great company, amazing values, and people

Cons

Can't think of any cons

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Tails.com Response
4y
I’m thrilled to know that you’re enjoying your time with tails.com so much. If any cons do become apparent in the future, please do let the People team know - you’ll have us out of a job otherwise! Many thanks, Henrik Head of People
Viewing 82 - 84 of 132 Reviews

Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.