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      Tails.com

      Engaged Employer

      Tails.com reviews

      3.7

      62% would recommend to a friend

      (132 total reviews)

      Richard Howatson

      100% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      132 reviews
      5.0
      Oct 24, 2019

      I am proud to be part of tails.com

      Head of supply chain
      Recommend
      CEO approval
      Business Outlook

      Pros

      The open and candid culture, and the brilliant (smart and fun!) team. The pace of change of growth of the business and the opportunity to grow and develop within your role, and to take on more responsibility

      Cons

      The pace of change can be both overwhelmingly fast (so many things to deliver with pace), and frustratingly slow (constrained resource - we can't do everything we want in the timescale we'd prefer)

      avatar
      Tails.com Response
      6y
      Thank you for taking the time to share your experience and feedback - we’re so happy to have you as a part of our team. It can be challenging to find the balance when a business is growing as quickly as tails.com is. That makes it even more important for us to take on board regular feedback across the team as we all aim to live our values and make each day count! Thank you for all your hard work with us. Henrik Malmquist Head of People
      5.0
      Sep 29, 2019

      Strong company leadership, value-driven, plenty of room to grow

      Head of product design
      Recommend
      CEO approval
      Business Outlook

      Pros

      ambitious, high growth, values driven, supportive, team environment, customer oriented, positive work environment, transparency

      Cons

      Haven't found anything significant yet

      avatar
      Tails.com Response
      6y
      We’re really happy to hear that your time with us has been so positive, thanks for sharing your review. If you ever have a great idea on how we can make tails.com an even better place to work, please come and have a chat with any of us in the People team. Henrik Malmquist Head of People
      1.0
      Sep 12, 2019

      Culture & management let it down

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Some good people (but often they move to different team/leave company) - Free dog food

      Cons

      - Really bad for confidence and independence. Strict tone of voice rules, penalised for going off script. - Major quantity over quality attitude, which works for some people, but not at all made clear in interview process - Lack of progression opportunities - Unhelpful, unpleasant atmosphere created by the necessity to "reach targets" - Very hierarchical. Most management lacks competency to manage teams. - Call-centre feel to it

      avatar
      Tails.com Response
      6y
      Thanks for taking the time to share your experience -it’s really disappointing that you felt this way during your time here. It’s not the experience that we want any of our team to have. We want to give everyone at tails.com the development they crave and in order to do this, we give every employee training on how to drive their own development. For our Customer Experience team, we’ve been working on an in-house training programme specifically designed for them which will be rolled out very soon. Alongside this, every manager and leader has now completed our in-house management training programme to ensure they give our teams a great experience. Thanks once again for taking the time to give us your feedback, we take it seriously and it helps us make working at tails.com even better. Henrik Malmquist Head of People
      Viewing 112 - 114 of 132 Reviews
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      ReviewsTails.com reviews

      Glassdoor has 142 Tails.com reviews submitted anonymously by Tails.com employees. Read employee reviews and ratings on Glassdoor to decide if Tails.com is right for you.