Does Tails.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Tails.com employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Tails.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Tails.com?

62% of Tails.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tails.com 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Tails.com?

Customer Experience Specialist (8) , Customer Service Representative (8) , CX Specialist (7) , Customer Service (4) , Manager (4) , Operations (3) , CRM Executive (2) , Head of Department (2) , Marketing Executive (2) , Software Engineer (2)

What are the pros of working at Tails.com according to real employee reviews?

"Great people and L&D." ((in 26 reviews)); "Brilliant team of talented people" ((in 16 reviews)); "Great culture and exposure to skills" ((in 15 reviews)); "If you have the drive and determination, the opportunities are endless." ((in 4 reviews)); "Amazing colleagues you can learn a lot from." ((in 4 reviews))

What are the cons of working at Tails.com according to real employee reviews?

"Less salary" ((in 9 reviews)); "No career progression unless you are friends with management or threaten to quit" ((in 6 reviews)); "Management are clueless" ((in 5 reviews)); "C Level leadership is extremely poor and top heavy." ((in 4 reviews)); "Not really a con, but the benefits could be a little better." ((in 3 reviews))

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Tails.com

Tails.com reviews

3.7

62% would recommend to a friend

(132 total reviews)

Richard Howatson

100% approve of CEO

53% positive business outlook

Ratings by category

4.2

Work/Life balance

3.7

Culture & values

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

Tails.com has an employee rating of 3.7 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tails.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

132 reviews

1.0

Oct 28, 2024

Management don’t take serious concerns seriously

Customerservice representative

Recommend

CEO approval

Business Outlook

Pros

9 day fortnight, dogs in office

Cons

Along with everything else that has been shared, I shared with HR That a senior manager had made homophobic comments, had made comments about the appearance of younger female members of his team (whether he finds them attractive or not). I even offered screenshots as evidence but was told they wouldn’t be needed. As far as I’m aware, nothing has come of it. Last I saw he’d been promoted.

1.0

Oct 21, 2024

Terrible

Sales

Recommend

CEO approval

Business Outlook

Pros

None horrible place to work

Cons

Manager has no regard for your mental health

2.0

Oct 10, 2024

Was good at the beginning

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fridays off, really good salary

Cons

Mental health abuse, no career progression. I used to love working for this company, until we became corporate. Since then, I have been lied to about my career progression, then we had redundancies, they cancelled the Learning and Development, and they put me in a support plan then performance improvement plan despite the fact I told them I'm burning out since a year. Since we became corporate, the managers, team leads, HR and even the CEO absolutely don't care about the employees. I did appeals to my warnings and they kept blaming me for everything, and ended up firing me with immediate effect. I even contacted Paolo, the CEO about this, the reply I got was “referring this to HR as I have no idea what is happening”. And of course, HR blamed me for everything.

Viewing 16 - 18 of 132 Reviews

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Jobs at Tails.com

CRM Manager

Richmond, London, England

£37K - £43K /yr

(Glassdoor est.)

View job

Offline Marketing Executive

Richmond, London, England

Richmond, London, England

£47K - £75K /yr

(Glassdoor est.)

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Senior Devops Engineer

Richmond, London, England

£58K - £91K /yr

(Glassdoor est.)

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Senior Food Technologist - 12 Month FTC

Richmond, London, England

£37K - £55K /yr

(Glassdoor est.)

View job