Talkdesk reviews

3.3

55% would recommend to a friend

(957 total reviews)
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Tiago Paiva

48% approve of CEO

50% positive business outlook

Talkdesk has an employee rating of 3.3 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Talkdesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

957 reviews
1.0
Apr 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Location Product and Engineering teams develop the product, but it still falls short among competitors.

Cons

VERY HIGH CHURN RATE for all departments from VPs to SDRs Lack of culture Toxic work environment; high stress, low morale, and lack of loyalty Mediocre product in a very saturated market Poor middle management with lack of experience and leadership qualities C Levels lack experience and tact They do not promote from within No processes or clear vision Lack of transparency across entire company

2.0
Feb 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Diversity Mostly good people under management Decent benefits

Cons

Horrible, and I mean horrible... people in every level of leadership Don't expect any recognition for your work - it will be taken once completed and you won't hear anything further You are expected to work tirelessly with no defined growth trajectory or career development - they want to keep you in your spot until they don't need you You will not get a promotion unless you get an offer from another company The worst con: they're still a company Pretty much everything except the money and benefits provided for your livelihood. What this company does to its people and customers is morally disgraceful.

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Talkdesk Response
3y
We understand you did not have the best experience at Talkdesk, and we would like to understand how we can improve. Please reach out to the people team directly.
1.0
Aug 8, 2020
Recommend
CEO approval
Business Outlook

Pros

-The product has gaps in the Enterprise space, but overall it's viable and stands up to the competition -There are a lot of great people (victims) and I built a solid network during my tenure -Health benefits are solid

Cons

When you work for a sales org where NO ONE hit's their number (a couple AE's got around 80% there in 2019, so they received a trophy) and the top performers are disgruntled, there is a fundamental problem with your sales organization. The forecast calls are ridiculous, you literally feel like the grim reaper is coming to take your soul. Even the one month we blew out our number, there was a negative tone to the call. I spent 3 months on quota and had a hefty pipeline with Q3 close dates (close to 70% of my overall number), I was let go due to performance. The sales team is a revolving door (no joke, being there for a year is a veteran). They could care less about your growth as a professional or within the company. AE's don't have any tools to be successful, they don't even pay for LI Sales Navigator, much less Zoominfo. I wish I could be more specific and give more detail to prevent people from considering Talkdesk, it is truly a horrible environment to work in. As stated by others, DO NOT take the job before you talk to a few current/former AE’s.

Viewing 25 - 27 of 957 Reviews

Glassdoor has 1,027 Talkdesk reviews submitted anonymously by Talkdesk employees. Read employee reviews and ratings on Glassdoor to decide if Talkdesk is right for you.