Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 154 reviews)); "Good benefits and most of the guys were nice." ((in 127 reviews)); "Great people and very innovative" ((in 77 reviews)); "The training within Terminix is great and they continue to look for better ways to improve the training." ((in 56 reviews)); "that being said there are only a few of their sales inspectors that actually make good money." ((in 56 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 136 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 91 reviews)); "No work life balance there" ((in 68 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Upper management is atrocious." ((in 43 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

4.0

Oct 4, 2022

Working at Terminix

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

International company - company car-consistent hours

Cons

Long hours- no raises -sales pressure

3.0

Sep 21, 2022

Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

they had good working schedule

Cons

The rude customers and systems

3.0

Aug 9, 2022

YOU NEED TO BE IN SALES TO MAKE GOOD MONEY

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Simple job just talking about bugs and billing. When I worked there I was at $15/hr not sure what the hourly is now, but the pay was too low unless you're in sales, so I had to move on and I got licensed to sale insurance. If you're young with no responsibilities or just have free time and want to work then it might work for you.

Cons

- Low hourly - Dealing with angry customers - This might have changed, but when I worked there I had to offer and in home inspection which generates business for the company, but you didn't get commission for setting that up unless you were in sales. So that didn't make sense to me to offer it. -Micromanaging

Viewing 37 - 39 of 89 Reviews

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Jobs at Terminix

Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative ( $16/hr Remote)

Terminix

Terminix Customer Service (CSR) reviews

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Working at Terminix

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YOU NEED TO BE IN SALES TO MAKE GOOD MONEY

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