Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (211) , Outside Sales Representative (122) , Branch Manager (93) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 154 reviews)); "Good benefits and most of the guys were nice." ((in 133 reviews)); "Great people and very innovative" ((in 74 reviews)); "Good training and plenty of opportunity to advance" ((in 56 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 55 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 127 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 91 reviews)); "You will have no work life balance" ((in 67 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 52 reviews)); "Upper management is atrocious." ((in 42 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

3.0

Oct 30, 2025

Stable work poor pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Stable work, decent benefits, job security

Cons

Low pay, regular customer service challenges - taking calls all day, etc

Terminix Response

6mo

Thank you for sharing your feedback. If you have any additional comments you’d like to share, please reach out to myhr@terminix.com.

1.0

Oct 13, 2025

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Paid Weekly only pro of the job

Cons

There is NO work life balance. NO holidays off. No support from leadership. High stress customers 24/7. Lack of accountability from branch managers and technicians. Billing, admin, and retention department prefer to shift blame and refuse to do their part in solving the customer issues.

Terminix Response

8mo

Thank you for sharing your experience. We are sorry to hear that your time with us did not meet your expectations, particularly regarding the demands of the role and the support provided by leadership. We recognize the challenges, and we take all feedback regarding work-life balance, management accountability, and internal support structures seriously. We are committed to providing a supportive environment where our colleagues feel valued, and we hope you'll consider reaching out to myhr@terminix.com to discuss your feedback in more detail.

5.0

Oct 1, 2025

CSR ROLE

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Overtime Friendly teammates Location Weekly pay

Cons

some supervisors were not it Hours Inbound calls

Terminix Response

8mo

Thank you for taking the time to share your feedback. We are glad to hear you had a positive overall experience and valued the benefits like overtime, weekly pay, and a friendly team environment. We also hear your feedback regarding supervisor support and workload expectations. Promoting a supportive and encouraging colleague experience is a top priority for us. We welcome any additional feedback you'd like to share at myhr@terminix.com.

Viewing 1 - 3 of 89 Reviews

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Terminix

Terminix Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Stable work poor pay

CSR

CSR ROLE

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