Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (211) , Outside Sales Representative (122) , Branch Manager (93) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 154 reviews)); "Good benefits and most of the guys were nice." ((in 133 reviews)); "Great people and very innovative" ((in 74 reviews)); "Good training and plenty of opportunity to advance" ((in 56 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 55 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 127 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 91 reviews)); "You will have no work life balance" ((in 67 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 52 reviews)); "Upper management is atrocious." ((in 42 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

3.0

Sep 3, 2025

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great commission structure you can earn anywhere from $300-$500 on top of base salary

Cons

Brutal calls, tough quotas, rude customers, layoffs, too many different departments, clueless colleagues

Terminix Response

9mo

Thank you for taking the time to share your feedback. We appreciate your honesty about the challenges you've noted. Colleague experience is among our top priorities, and we continue to invest in all aspects of it. Your comments will be shared with our leadership team to help us continue to improve our processes. If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

3.0

Jan 7, 2025

Good overall

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good hours easy job flexible schedule

Cons

Low pay busy call center

Terminix Response

1y

Colleague feedback is of the utmost importance to us. Thank you for taking the time to share your comments with us.

1.0

Dec 22, 2024

Don't waste your time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free coffee nothing else would be a problem.

Cons

Horrible management. Horrible benefits. Feel like a complete slave working at this job. Only a few people working here so be prepared to be overworked

Terminix Response

1y

Thank you for sharing your feedback; colleague experience is among our top priorities and we hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

Viewing 4 - 6 of 89 Reviews

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Terminix Customer Service (CSR) reviews

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