Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 154 reviews)); "Good benefits and most of the guys were nice." ((in 133 reviews)); "Great people and very innovative" ((in 74 reviews)); "Good training and plenty of opportunity to advance" ((in 56 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 55 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 127 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 91 reviews)); "You will have no work life balance" ((in 67 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 52 reviews)); "Upper management is atrocious." ((in 42 reviews))

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Terminix

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

3.0

Nov 18, 2024

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I work on phones and emails for customer inquiry

Cons

Lots of angry customers and calls

Terminix Response

Thank you for taking the time to share your feedback. We continue to invest in all aspects of the colleague experience and welcome any additional comments you'd like to offer at myhr@terminix.com.

4.0

Sep 30, 2024

Good for remote

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote available and provide equipment

Cons

Lots of problems with techs on road

Terminix Response

Colleague feedback is of the utmost importance to us. Thank you for taking the time to share your comments with us.

5.0

Aug 22, 2024

Great job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote positions, busy so days fly by, nice management

Cons

I love it. So no cons for me.

Terminix Response

Thanks so much for taking the time to share your feedback - we love hearing about great Colleague experiences!

Viewing 7 - 9 of 89 Reviews

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Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative (Remote)

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Terminix reviews FAQs

Terminix reviews Terminix Customer Service (CSR) reviews

Terminix

Terminix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service

Good for remote

Great job

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