Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)
avatar

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews
2.0
Oct 9, 2012

A learning experience

Recommend
CEO approval
Business Outlook

Pros

Flexibility to apply sales accumen and gain b2b sales experience. Hands off for the most part and was fortunate to have an objective immediate boss who understood the sales process. Get hooked up with an understanding technician who can educate you on this industry so you can survive.

Cons

Make sure you have an already established sales tool kit. Product training is very inadequate. Organizational communication is awful. You'll get three different answers on a ? from techs, to management, to corporate. Be prepared to fly by the seat of your pants. When I learned in the first month the technicians make more than sales staff I knew I was in for a bumpy ride.

1.0
Sep 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are good set hours for admin the pay is decent

Cons

they do not care about there emplyees some of the branch managers and svc managers are rudeeeeeee and will push a customer to the side for the next person to handle the call center will set up any kind of service just to make a buck the computer system and handhelds go out at least once a week csr and admin get treated like nobodies

Viewing 88 - 89 of 89 Reviews

Glassdoor has 2,068 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.