Terminix Customer Service (CSR) reviews

Considering that you are talking to customers nonstop, i dont feel the compensation/pay is enough. Very stressfull and possibly even detrimental to our health. If you cant handle being yelled at most of the day, this job is not for you. The trainers should also have expierience taking calls, they train straight out of a huge book and the trainers have never even taken calls! They train you on ALOT of things, but the problem is the trainers dont know what situations you encounter most commonly, so they teach you alot of things you dont use, and you end up training yourself when you get put on the phones. The training is terrible. The trainers are nice but dont have enough expierence on the phone in order to share what you'll be expecting.

Promotions were almost nonexistent, only opportunity to move up in the company was if someone above you was fired/quit. Raises given were around $.50 for every year, which was not nearly enough for the amount of work load you were required to do. Not enough time in the day to finish tasks that were expected to be done, unless you did them sloppily just to show they were completed, which then you had to go back and do over to show better quality. People hired after you that you had to train to do a simpler job, were started at a higher hourly pay than you, and management said there was nothing they could do about it.