Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (211) , Outside Sales Representative (122) , Branch Manager (93) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 154 reviews)); "Good benefits and most of the guys were nice." ((in 133 reviews)); "Great people and very innovative" ((in 74 reviews)); "Good training and plenty of opportunity to advance" ((in 56 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 55 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 127 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 91 reviews)); "You will have no work life balance" ((in 67 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 52 reviews)); "Upper management is atrocious." ((in 42 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by demographic groups

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Gender

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Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

2.0

Jun 20, 2013

It's a job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Terminix offers a competitive benefit package including Health, Dental, 401k, among many others. The job itself is the easiest Customer Service I've ever encountered.

Cons

Where do I start? Management. They are the primary reason why the call center is now a revolving door. I've never worked for a company where the Managers talk down on their supervisors in front of other employees. From the first day, our training class was dropping like flies.

3.0

Jan 17, 2013

Commercial Sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

Only in office once a week. Use iPads to connect to emails and such while on the road. Create own schedule. Base pay is reasonable.

Cons

Commission is only 5%. Avg sale in Commercial is around $700. No residuals. Constant cold calling. Constant negativity and frustration. No marketing of services.

2.0

Nov 30, 2012

They don't care about their employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Steady paycheck and okay benefits.

Cons

No support from management, no training. Same question, different answers. No organization between branches. Four different direct supervisors in a year's time, but really we have to answer to everyone-branch and service managers, techs, OSP's, and the customers. I could go on and on and on...

Viewing 85 - 87 of 89 Reviews

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Terminix

Terminix Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's a job!

Commercial Sales

They don't care about their employees

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