Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 159 reviews)); "Good benefits and most of the guys were nice." ((in 125 reviews)); "Great people and very innovative" ((in 76 reviews)); "Good training and plenty of opportunity to advance" ((in 58 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 52 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 134 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 89 reviews)); "You will have no work life balance" ((in 66 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Upper management is atrocious." ((in 41 reviews))

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Terminix

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

4.0

Jun 23, 2016

A call center with ambition, but not consistency.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Brand new office, great location, competent floor management, flexible hours, fair pay, quality training.

Cons

Rude customers, limited interaction with other areas of operation, call center employees are treated as outsiders, inexperienced team managers.

3.0

Apr 6, 2016

Overwhelmed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many opportunities for growth in the company, very close knit group of workers that become friends and colleagues, very structured training process that eases new hires into the everyday life at Terminix.

Cons

Constant pressure and stress from customers, inadequate escalation policy, repetitive work is not challenging, necessary processes are not available at lower levels for customers

4.0

Aug 7, 2015

customer service rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Company was very exciting. Very up to date in call center policies. Supervisors were hands on and knowledgeable of company .

Cons

the company fmla program was always changing their 3 party companies.

Viewing 76 - 78 of 89 Reviews

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Jobs at Terminix

Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative ( $16/hr Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

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Terminix

Terminix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A call center with ambition, but not consistency.

Overwhelmed

customer service rep

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