Is Terminix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Terminix have rated their employer with 2.7 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of Terminix employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Terminix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Terminix .

Does Terminix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Terminix with 2.7 out of 5 stars based on 89 anonymously submitted employee reviews. This is 16.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Terminix.

How happy are Customer Service (CSR) professionals working at Terminix?

60% of Customer Service (CSR) employees at Terminix would recommend their employer to a friend. This rating has increased by 56% in the past 12 months. Customer Service (CSR) professionals have also rated Terminix with a 3.1 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Terminix?

Pest Control Technician (212) , Outside Sales Representative (122) , Branch Manager (94) , Sales Representative (77) , Technician (70) , Service Manager (66) , Customer Service Representative (65) , Sales (52) , Termite Technician (48) , Outside Sales Professional (37) , Sales Associate (32) , OSP (30) , Pest Technician (30) , Senior Customer Service Representative (27) , Inside Sales Representative (25)

What are the pros of working at Terminix according to real employee reviews?

"pay was good and competitive" ((in 159 reviews)); "Good benefits and most of the guys were nice." ((in 125 reviews)); "Great people and very innovative" ((in 76 reviews)); "Good training and plenty of opportunity to advance" ((in 58 reviews)); "You are able to make good money but you have to be willing to put in the work." ((in 52 reviews))

What are the cons of working at Terminix according to real employee reviews?

"Poor management, The same Cinema all day" ((in 134 reviews)); "I guess the hours are long and you put in a lot of unnecessary work to get no where." ((in 89 reviews)); "You will have no work life balance" ((in 66 reviews)); "Managers don't care or follow up to make sure you are protected from chemical use." ((in 54 reviews)); "Upper management is atrocious." ((in 41 reviews))

Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)

Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (89 reviews)

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Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews

2.0

Apr 12, 2024

Merger ruined company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It wasn't a bad company until the 2022 merger. Restructuring meant cost cutting and terminations from high level executives down to lowly CSRs. Pay was only $18 hourly yet management felt that it was superior because most of the leadership had been woth the company for decades. I had amazing stats but when a single Karen complained about a justified interaction that was just to her dislike yet following training methodologies, I was terminated.

Cons

Software is grossly aged and causes CSRs to have to learn a large amount of platforms that could be much more efficient if they'd invest in technology.

Terminix Response

2y

We understand that growth and innovation can cause big changes and appreciate the flexibility of our colleagues as we continue to improve the customer and colleague experience. We welcome any additional comments you'd like to share at myhr@terminix.com.

3.0

Mar 27, 2024

5/10

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

OT availablility, bi weekly pay, inside growth

Cons

micromanagemnt, very strict on adherence like if you pause calls to use the BR outside of scheduled breaks.

Terminix Response

2y

Thank you for sharing your feedback; promoting our values-based culture and working with colleagues to consistently enhance their experience is important to us. We hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

3.0

Mar 27, 2024

worked at Terminix during COVID

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

$15 hr. bi-weekly pay. monthly bonuses. great training. enjoyed the team. OT available.

Cons

extremely high call volume (during covid). not enough workers. management micromanaged. very strict about adherence. (not pausing calls outside of scheduled breaks)

Terminix Response

2y

Thank you for sharing your feedback. We recognize that the challenging recruiting market has also been felt by our colleagues. We have expanded our investment in recruitment and are continuing to implement innovative ways of filling open roles more quickly. We appreciate the dedication you provided as a member of our team. Colleague experience is among our top priorities and we hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.

Viewing 13 - 15 of 89 Reviews

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Terminix

Terminix Customer Service (CSR) reviews

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Merger ruined company

5/10

worked at Terminix during COVID

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