Terminix Customer Service (CSR) reviews

2.7

60% would recommend to a friend

(89 total reviews)
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Alain Moffroid

Not enough data to show CEO approval

56% positive business outlook

Customer Service (CSR) employees have rated Terminix with 2.7 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Terminix is rated 27% below average by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

89 reviews
2.0
Mar 24, 2024
Recommend
CEO approval
Business Outlook

Pros

was able to work from home

Cons

pay, management, benefits, not able to advance

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Terminix Response
2y
Thank you for your years of service and for taking the time to share your feedback! Colleague experience is among our top priorities and we hope you’ll consider reaching out to myhr@terminix.com to discuss your concerns further.
2.0
Mar 17, 2024
Recommend
CEO approval
Business Outlook

Pros

work from home, hours, nonchalant attitude

Cons

They only teach the bare minimum and then you fend for yourself after, the techs don't do their jobs so it falls on the CSR and then they expect you to upscale when they can't even do what they are already being paid for

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Terminix Response
2y
Thank you for sharing your feedback; promoting our values-based culture and working with colleagues to consistently enhance their experience is important to us. We hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.
Viewing 16 - 18 of 89 Reviews

Glassdoor has 2,071 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.