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      Terminix

      Engaged Employer

      Terminix Customer Service Representative CSR reviews

      2.1

      55% would recommend to a friend

      (19 total reviews)
      avatar

      Alain Moffroid

      Not enough data to show CEO approval

      40% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Terminix with 2.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Terminix is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      19 reviews
      2.0
      Apr 12, 2024

      Merger ruined company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      It wasn't a bad company until the 2022 merger. Restructuring meant cost cutting and terminations from high level executives down to lowly CSRs. Pay was only $18 hourly yet management felt that it was superior because most of the leadership had been woth the company for decades. I had amazing stats but when a single Karen complained about a justified interaction that was just to her dislike yet following training methodologies, I was terminated.

      Cons

      Software is grossly aged and causes CSRs to have to learn a large amount of platforms that could be much more efficient if they'd invest in technology.

      avatar
      Terminix Response
      2y
      We understand that growth and innovation can cause big changes and appreciate the flexibility of our colleagues as we continue to improve the customer and colleague experience. We welcome any additional comments you'd like to share at myhr@terminix.com.
      2.0
      Mar 17, 2024

      run

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, hours, nonchalant attitude

      Cons

      They only teach the bare minimum and then you fend for yourself after, the techs don't do their jobs so it falls on the CSR and then they expect you to upscale when they can't even do what they are already being paid for

      avatar
      Terminix Response
      2y
      Thank you for sharing your feedback; promoting our values-based culture and working with colleagues to consistently enhance their experience is important to us. We hope you’ll reach out to myhr@terminix.com to discuss your concerns in more detail.
      5.0
      May 17, 2023

      Good Job

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and scheduling for weekdays

      Cons

      Have to deal with a lot of angry callers for techs not showing up.

      avatar
      Terminix Response
      3y
      Thank you for your years of service and for taking the time to share your feedback! If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.
      Viewing 4 - 6 of 19 Reviews
      Related searches: Terminix Customer Service Representative (CSR) jobs | Terminix Customer Service Representative (CSR) salaries | Terminix benefits | Terminix Customer Service Representative (CSR) interviews
      Terminix reviewsTerminix Customer Service Representative (CSR) reviews

      Glassdoor has 2,068 Terminix reviews submitted anonymously by Terminix employees. Read employee reviews and ratings on Glassdoor to decide if Terminix is right for you.