The company treats technicians like they're the enemy
Pros
You get a nice truck. Seriously the only positive part when I worked there.
Cons
I'm not sure where to start. Everything in the company is set up to blame the technician. If anyone within the company doesn't do their job the blame will fall on the tech. The company constantly finds ways to decrease pay. Terminix comes out with a new pay plan every two years and it's a pay cut every time. The hours are insane, you have day from 7am- 7 or 8pm. They're the only company in the industry that has technicians on the road that late. Terminix sells pest control over the phone. The salesmen don't receive charge backs if anyone cancels. The salesman or saleswomen tell new customers to cancel after their bugs are gone. The technician has to pay the money out of his check and the salesperson gets paid for a full year of the commission. I'm going be honest, I can't believe there isn't a class action lawsuit against them for unethical payroll deductions. It's only a matter of time before the right person decides to Pursue it. One of the biggest cons of working at Terminix is the horrible health insurance. My kids have health problems and they were being denied basic claims that used to be covered. Terminix is a self insured company, they charge you an arm and a leg to get insurance and the deductibles are so high and you will constantly get denied and have to jump through hoops. It's not good insurance for a family. You are also required to sit at night and call customers who owe money to the company. You are not compensated for this in any way. Once the customer does not pay their bill, the money will come out of your check. The sad part is the company will resell the same customer pest control again and the cycle repeats and you will pay out of your check again when the customer doesn't pay. The sad part about all of this: The company thinks this is normal. They think it's normal for you to work ungodly hours and receive little compensation. This is the worst place to work in residential pest control hands down. Your head will spin with disbelief of what's expected of you. You have to navigate through a sea of ways they monitor you throughout the day and you can't focus on the actual job. It's an insane amount of conflicting rules that all contradict one another.
