The Baldwin Group reviews

3.5

60% would recommend to a friend

(352 total reviews)
avatar

Trevor Baldwin

85% approve of CEO

53% positive business outlook

The Baldwin Group has an employee rating of 3.5 out of 5 stars, based on 352 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Baldwin Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

352 reviews
1.0
Jun 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible in accommodating to schedules when needed.

Cons

Apparently this agency can’t handle constructive criticism. Any review that exerts “negativity” (or better described as the truth) gets removed from this site and gets replaced with reviews that are just not reality. Whenever issues are brought up to management, realistic expectations are never set or the solutions that are suggested are unfeasible. The culture is flawed and there is a major lack of resources especially for young professionals. It is extremely difficult for all colleagues to grow and develop their skill set when they don’t have the tools to do so and are overwhelmed with unmanageable workloads.

avatar
The Baldwin Group Response
7y
Glassdoor does not allow companies to delete reviews. The review in question was removed by Glassdoor. When multiple reviews are written for the same company within a year from the same account, the previous review is archived. Here is their policy: https://help.glassdoor.com/article/Fraudulent-reviews/en_US We want you to know we are listening. Thank you for your impassioned feedback. As hard as the negative reviews can be to read, we need it. In addition to a world-class brand, we have unprecedented industry growth, particularly in Commercial. We think that in any fast paced and fast growing organization, it can be a challenge to get up to speed quickly, whether the colleague is an industry veteran or just landing their first full-time insurance gig. Regardless of age or experience, the expectations are set from day one that all colleagues must demonstrate attributes such as We Before Me, Accountability and Discernment. They are core to our Azimuth and to our culture. And when we are demonstrating an abundance of Genuineness – doing what we say we will do even when it is difficult, it is perhaps a colleague’s Grit that is most valuable, especially in the early stages of their career at BKS. We each have to lean-in and be accountable for much of our own success – to seek feedback (like this review), to understanding our strengths and our blind spots and to commitment to continuous improvement as an individual, as a member of the team and as an organization. We know that often times the tenets of our Azimuth are aspirational. As we 20:20 processes and colleague experiences to identify what is going well and what we could do better for our colleagues, we find that there is a lot of opportunity for improvement, especially as it relates to training. There will likely never be a day when we say it is perfect; in fact, I wouldn’t want to work for an organization that thought it was perfect. We are a band of type-A insurance geeks who push each other to be the best version of ourselves – as a collective, we will always be growing and evolving. Being a trainer off the side of your desk is tough. Coming in as an inexperienced colleague OR as a seasoned colleague and having a lot to learn in a speed-of-light is tough. Fast-paced is TOUGH (but also very exciting!). Tough situations lead to imperfection and sensitivities, that is human nature. Training ourselves to handle these situations with grit and grace is what defines us. The investments we are making in Learning and Development not only focus on technical insurance knowledge or how to write a proper business email. In correlation with our veteran wellness program, we are building up the resources to help colleagues develop in all areas of their life – everything from stress management to emotional intelligence to how to bind a policy under stress. This is what we mean when we talk about Learn, Grow and Thrive. We can’t wait to roll it out in full motion… it is going to be awesome! Our first colleague on the L&D team will be starting at the end of July. We hope this and all the investments we are making to support our colleagues success and satisfaction in their career become evident as we work through these challenging times as a team. To monitor and ensure we are making the right investments and do what is right for our colleagues and clients, we ask for feedback from our colleagues constantly…seriously, the amount of surveys and feedback requests downright annoys some of your peers. But we do it anyway because we care and we want you to share your perceptions, frustrations or fears with us before things get so bad you feel like the culture has failed. One of our findings from last year’s BKS Pulse Survey was that Learning and Development is a gap becoming increasing larger as we grow - significant investments are being made as we build up a team of experts around it. Career pathing is also an initiative fully in motion – the two go hand in hand. We know it is not enough to have a path. We have to give colleagues the time and attention needed to achieve the milestones to develop in their career aspirations. Training and professional development will continue to be a shared responsibility, but we have set out to fulfill our commitment to our colleagues of all ages and experience levels to help them to learn, grow and thrive. We know how slow some things feel when you are moving fast and ask for your patience and thank you for your passion. We are attempting to make steps in the right direction every day and want you to feel empowered to do the same. Keep that feedback coming!
2.0
May 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Work colleagues (not management) were always supportive and a pleasure to work with.

Cons

If you are considering applying, I would strongly advise you to steer clear. When the company operated solely as RogersGray, there was an air of camaraderie and respect among a tight-knit group of professionals working toward a common goal - to provide excellent customer service and to support each other. Training was excellent and culture felt bright. This took a sharp turn when the owners sold the company to Baldwin Risk Partners. The people I worked with on a daily basis for years were the only saving grace. There was no work-life balance. Management would turn a blind eye to colleagues working 60+ hour weeks and reprimand others unable to keep pace in addition to making inappropriate comments in the office under the guise of a humorous “don’t tell HR!” You are only a number here and the moment you start to advocate for yourself, you will be treated as lesser and gaslit into thinking you are doing something wrong when it is simply the workload being too overbearing. It felt dehumanizing. This is now a culture of sink or swim and the burnout and constant turnover are just the writing on the wall.

3.0
Aug 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Excellent work/life balance! Unlimited PTO for certain positions Above average salary range for the area Front desk hires were always helpful & worked hard. Thank you!!

Cons

It all starts at the top! The agency's new owners (BRP) need to come in and allow colleagues to speak openly & honestly; without feeling they may lose their job or be retaliated against. Leadership speaks harshly & yells at colleagues; very bullying & intimidating atmosphere. If you cannot confidently stand your ground, respectfully, don’t work here. Team Leads bash their support group to other colleagues. Why would you do this? These are the people who support you and help you manage your desk. It's done over & over & management needs to put a stop to it immediately! Colleague issues & non-performance are discussed openly in meetings. So now everyone knows about your mistakes. Manager attempts to appease everyone; which pits colleagues against each other. Whether intentional or not, that is what happens. Whether you want to believe it or not, the morale is very low throughout 90% of the department. Talk to your team- make POSITIVE change. it doesn’t have anything to do with the market challenges, but everything to do with leadership. The major issue in the PL department is lack of strong leadership. I can’t say it reflects the entire firm as a whole, because Insgroup has a lot of great leaders and team members in general. Keep your word, and do what you say you are going to do! Work with integrity and honesty! Let people have confidence & trust in what you say.

Viewing 13 - 15 of 352 Reviews

Glassdoor has 363 The Baldwin Group reviews submitted anonymously by The Baldwin Group employees. Read employee reviews and ratings on Glassdoor to decide if The Baldwin Group is right for you.