Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 9 reviews)); "Pay is good and you get overtime if you take a call that lasts longer than the end of your shift." ((in 6 reviews)); "As a CSA, great bonuses!" ((in 5 reviews)); "Training is awesome, and everyone is understanding when you're new." ((in 5 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 6 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 4 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews)); "Also certain employees are allowed to text or to to notify their supervisor by facebook that they will be late" ((in 2 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

4.0

Aug 24, 2016

Getting Better all the Time.

Document control specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits package- (much improved since I started long time ago) There are usually open positions in various departments if you hate your job. Free coffee and fancy bonuses for length of service. Fun to work here.

Cons

High stress work on occasion for some positions and departments. Some departments are like High School Cliques. Uneven recognition between departments company wide. Disconnect between upper management and lowest people working the front lines. The hardest working execs are super stressed and no one to alleviate them.

5.0

Jul 29, 2016

Highly recommended place to work!!

General collections and subrogation csa

Recommend

CEO approval

Business Outlook

Pros

CCS is a great place to work, the staff is pleasant and the management goes out of their way to reward their employees for their hard work. If you are a hard worker CCS management makes sure you know how appreciated you are. If youre a hard worker you will be compensated very well for the hard work you put in. I am extremely satisfied with my income. The bonus structure is very fair and it is very possible to make a nice living with a career at CCS. With the great benefits, the pleasant staff and a management team whose employees are just as important as their clients, CCS is a top place to work.

Cons

As a debt collector for CCS we deal with consumers who can sometimes be very cruel. It can sometimes effect your mood. However, management acknowledges on a daily basis what we deal with. If you have a tough call youre encouraged to take a brief walk to blow off some steam. The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes. Even though the job can be stressful at times, the pros of the job make up for it. The pros of the job outweigh the cons by a longshot. I would highly recommend a career at CCS to anyone looking for a great job where you can make a great living while meeting great people and having fun while you work!

5.0

Jul 26, 2016

Great benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ccs is a great company to work for. There are wonderful benefits, and the opportunity for advancement is amazing. Ccs listens to what their employees want and clearly care about us. They recognize that we have a stressful job and try to make it more pleasant.

Cons

The actual job can be frustrating

Viewing 79 - 81 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Salem 2026

Customer Service Agent - Portsmouth 2026

Desktop Support Specialist