Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 9 reviews)); "Pay is good and you get overtime if you take a call that lasts longer than the end of your shift." ((in 6 reviews)); "As a CSA, great bonuses!" ((in 5 reviews)); "Training is awesome, and everyone is understanding when you're new." ((in 5 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 6 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 4 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews)); "Also certain employees are allowed to text or to to notify their supervisor by facebook that they will be late" ((in 2 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

114 reviews

5.0

Sep 12, 2016

CCS is Simpy The BEST

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

CCS is a rewarding work environment. We get recognized for our hard work, dedication, and commitment. This company is all about teamwork and partnership creating a professional and genuine culture.

Cons

There are no cons for The CCS companies.

4.0

Sep 4, 2016

Great place to work!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

I would have to agree with the other reviewer that it does keep getting better. The management has taken a greater interest in employee retention and given raises to the "front line" collectors as well as taken an interest in our input. The style of collecting is customer service oriented which reduces the stress of having to be aggressive, something that does not come naturally to everyone. Good benefits package with a very generous amount of PTO. I feel valued as a employee of this company.

Cons

The stress of having to deal with the public.

1.0

Aug 30, 2016

Mediocrity at it's finest

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The perfect job to act as a stepping stone if you are looking for office experience. My time there helped me land a far more rewarding and personal satisfying job.

Cons

Not a great learning environment and extreme lack of resources to get your work completed. I sensed extreme tension between departments and a lot of time spent on finger pointing and whose to blame when processes didn't work smoothly rather than focusing on solutions. It always seemed like the clients were viewed as the enemy despite that being the service they were in.

Viewing 76 - 78 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Salem 2026

Desktop Support Specialist

Data Verification Specialist