Does The CCS Companies pay their employees well?

According to anonymously submitted Glassdoor reviews, The CCS Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The CCS Companies. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at The CCS Companies?

65% of The CCS Companies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The CCS Companies 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The CCS Companies?

Customer Service Representative (11) , Customer Service Agent (7) , CSA - Customer Service Associate (3) , Debt Collector (3) , Manager (3) , CSA (2) , Client Service Representative (2) , Collector (2)

What are the pros of working at The CCS Companies according to real employee reviews?

"The people have always been friendly and I'm excited to go to work most days." ((in 10 reviews)); "As a CSA, great bonuses!" ((in 6 reviews)); "Additionally generous Payed time off if accrued to be used." ((in 5 reviews)); "Lovely people, great manager, the best work environment." ((in 4 reviews)); "Great hours ands good pay, PTO" ((in 4 reviews))

What are the cons of working at The CCS Companies according to real employee reviews?

"The management is constantly doing things to make us happy, including (but not limited to) randomly giving us all ice cream, buying lunch, giving out raffle tickets, scratch tickets, having floor contests and games with great prizes." ((in 7 reviews)); "• The salary and incentives are not competitive." ((in 4 reviews)); "Disconnect between upper management and lowest people working the front lines." ((in 3 reviews)); "FAVORITISM, which might be considered as discrimination, often as age or in other ways is awful here, and might soon be an issue for human resources or taken to an outside, higher, level." ((in 3 reviews)); "lack of communication, ineffective micromanagment." ((in 3 reviews))

What are employees saying about The CCS Companies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The CCS Companies layoffs and their outlook for job security at The CCS Companies in 2026.

What are the top reviewed The CCS Companies locations?

Portsmouth , Salem , Norwood , Newton , Phoenix , Rochester , Nashua , Beverly , Boston , Needham , Portsmouth

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The CCS Companies

The CCS Companies reviews

3.6

65% would recommend to a friend

(114 total reviews)

Steven Sands

81% approve of CEO

66% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

114 reviews

5.0

May 25, 2025

Great Team

Csa, fs, route

Recommend

CEO approval

Business Outlook

Pros

Great company, Great support , bonuses, raffles, prizes, ice cream parties,

Cons

For me it was location.

5.0

Nov 13, 2024

Positive Atmosphere and your hard work pays off!

Manager

Recommend

CEO approval

Business Outlook

Pros

Work independently and as a team player, be goal driven, earn great bonuses, structured onboarding plan, two weeks paid training, welcome bonus, quarterly bonus, strong support, great benefits, structured schedule, contest incentives, ability to work hybrid after 6 months, career advancement opportunities, referral bonus, accrue paid time off, on-going coaching, paid holidays, recognized success.

Cons

Held to metrics, set schedule, no weekend hours, have to work 6 months to go hybrid, and must be motivated to earn big bonuses

5.0

Oct 24, 2024

Great culture, great benefits, great company!

Epa instructor

Recommend

CEO approval

Business Outlook

Pros

The company's culture is among the best I have experienced across the companies I worked for. They offer great benefits and there are many incentive programs/giveaways/events to keep you exited. The company also likes to grow from within and there are many avenues in which one can grow into. Also, they offer in-depth training/coaching to make sure you get started on the right foot (which is why I applied to become one). Overall, really happy I applied!

Cons

It's a call center job, so there are strict time guidelines in terms wrap time, call time, not ready time, etc... Parking lot (in the Salem office) is a bit away from the office, so it takes some time to get from your car to your desk so it's important to plan ahead to be on your desk a bit before clock-in time.

Viewing 10 - 12 of 114 Reviews

Jobs at The CCS Companies

Customer Service Agent - Portsmouth 2026

Customer Service Agent - Salem 2026

Desktop Support Specialist

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The CCS Companies

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great Team

Positive Atmosphere and your hard work pays off!

Great culture, great benefits, great company!

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