Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,513 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 310 reviews)); "Great coworkers and a fast" ((in 281 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 268 reviews)); "Flexible hours and scheduling." ((in 189 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 184 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 508 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 286 reviews)); "Racial insensitivity and obvious favoritism." ((in 110 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Nov 21, 2008

Long Hours & Not Enough Pay

Sauce cook

Recommend

CEO approval

Business Outlook

Pros

Lots of room for growth, and the company is continuing to grow. Once you become a trainer you have the opportunity to do new restaurant openings. You get paid pretty well and it's an awesome experience. The food is very good.

Cons

Forget ever getting a weekend off again. Long Hours. The turnover rate is extremely high so you are constantly working with new people so it's hard for the team to form. There is usually a lot of inconsistencies between middle management. One manager may tell you one thing while another tells you something completely different. Pay should be better.

3.0

Jun 12, 2008

To respect the employees, and genuinely listen and want to help instead of treating them secondary.

Server

Recommend

CEO approval

Business Outlook

Pros

It's corporate but not militant, still pretty relaxed atmosphere to work in.

Cons

CTS reports are taken into consideration 100%. So if a random person is a secret shopper, a person who can get a free meal through contacting the company through the internet, and they liked or disliked your service, they can and will be filed in your report. If you get 3 below 70% no matter the time span, then you are fired. If you're a good employee or not. Corporate gives no exceptions, and managers don't even check to see , they take the guests word for true no matter if they lied or not. The guests can say whatever they want and are always viewed as correct over the actual employee, the guests side will always be listened to, the employees won't- shouldn't it be the other way? A guest can leave, and often does, leave no tip, employees are not allowed to ask if there was a problem with the service, or they will be fired, and a manager will never stick up for the employee and ask if there was a problem to the guest. Basically the guest can always get their way, including getting their meal for free no matter what the complaint. The employee is secondary, but without the employee there would be no guests!

5.0

Jan 5, 2015

Great Experience

Server

Recommend

CEO approval

Business Outlook

Pros

the most organized chain I have ever been employed with. very flexible schedule and management is very sensitive to your needs.

Cons

None my time working there was very pleasurable and I was still able to attend school full time

Viewing 6073 - 6075 of 6,363 Reviews

Jobs at The Cheesecake Factory

Distribution Specialist