Does The Chicago Lighthouse pay their employees well?

According to anonymously submitted Glassdoor reviews, The Chicago Lighthouse employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Chicago Lighthouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The Chicago Lighthouse?

35% of The Chicago Lighthouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Chicago Lighthouse 2.7 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The Chicago Lighthouse?

Customer Service Representative (25) , Medical Scheduler (11) , Call Center Agent (6) , Call Center Customer Service Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (4) , Call Center Representative (3) , Call Center Supervisor (2) , Intern (2) , Management (2) , Supervisor (2)

What are the pros of working at The Chicago Lighthouse according to real employee reviews?

"People are great and you gain customer service experience." ((in 7 reviews)); "Benefits are all right." ((in 5 reviews))

What are the cons of working at The Chicago Lighthouse according to real employee reviews?

"Pay is low" ((in 15 reviews)); "Management is basically just concerned about making money." ((in 4 reviews)); "Terrible communication, horrible HR, there is favoritism and many many lies it’s is a hostile working condition better off without it." ((in 4 reviews)); "Leads and Supervisors have much less experience than some of the agents." ((in 3 reviews)); "after 1 month of training we are sent home to work." ((in 3 reviews))

What are the top reviewed The Chicago Lighthouse locations?

Chicago , Bellwood , Glenview , Lisle , North Chicago , Wilmington

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The Chicago Lighthouse

The Chicago Lighthouse reviews

2.6

35% would recommend to a friend

(117 total reviews)

Dr. Janet Szlyk

57% approve of CEO

43% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.7

Work/Life balance

2.5

Senior management

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

The Chicago Lighthouse has an employee rating of 2.6 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Chicago Lighthouse employee rating is 30% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

117 reviews

2.0

Feb 7, 2022

A good organization that is rotting from the top

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Asset to the BVI and disability communities. Part of great programs that help the mission.

Cons

Completely toxic leadership that is rotting from the very top down. More concerned about money than mission. Inconsistent HR policies that seemed to change depending on who the CEO wants to hire or make allowances for. Overly involved Board of Directors that are completely out of touch with the needs of the company. Micro-managing and controlling CEO who consistently contradicts herself with almost every decision. During peak COVID pandemic, could not work from home more than one day a week, and encouraged not take that day either for fear of disappointing CEO who doesn't understand how to accurately measure productivity. Uses the completely chaotic "ready, fire, aim" as business model. Zero trust within the organization. Very political and petty environment. Lots of back-stabbing and two-faced actions among senior leadership teams. Not concerned at about resolving systemic issues within the organization.

The Chicago Lighthouse Response

In 2021, The Chicago Lighthouse was named a State of Illinois DHS/DRS Employer of the Year as a result of our continued focus on diverse employment practices. The Board of Directors and CEO are actively engaged in evolving the organization’s revenue model to broaden the number of those who can be served by our programs and services. An organizational restructure implemented in the summer of 2021 has brought new individuals to key leadership roles who are committed and aligned to a set of three-year strategic initiatives that will enhance The Lighthouse’s ability for staff and volunteers to deliver its mission, as well as continue to drive focused enhancements to the culture of the organization.

5.0

Nov 15, 2019

UI Health Medical Scheduler

Medical scheduler

Recommend

CEO approval

Business Outlook

Pros

My co-workers and the training staff are amazing. Definitely feel cared about. Pay is weekly. Food is pretty plentiful, contests. Talking to patients because everyday goes fast and every day is different. There are lots of advancement opportunities.

Cons

Need more floor support.The policies didn't bother me, but I get it they are pretty strict. The pay could have been better.

1.0

Aug 31, 2016

School all over again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a easy job to do.

Cons

They are OVERLY strict! They basically want you to be their robot.

Viewing 22 - 24 of 117 Reviews

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The Chicago Lighthouse

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A good organization that is rotting from the top

UI Health Medical Scheduler

School all over again

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