More cliques than a high school, less pay than any other escape room
Pros
Work atmosphere is average for an escape room. If things break, and your management cares, they can contact Produce Care for assistance. Product Care may take over a year to send your store a replacement prop/set piece/game component, but it’s technically better than nothing.
Cons
Management is purposefully absent, distances themselves from Game Guides/GES such that you CANNOT report any issues that happen. They promise full time staff benefits, but if you’re scheduled less than 30 hours, you lose them. You are guaranteed to lose your benefits during off season (TEG calls this pre-season). The degree of toxic positivity is ridiculous. Unless you are a kissup every waking moment, you will not be able to grow within the company. TEG is willing to break the law if it makes them profit. A minor should not be working on the Las Vegas Strip at night and expected to close alone at 2am. Pay is less than other escape rooms despite their multi million dollar success. Guest experience specialists (front desk) are expected to be walked all over by customers, completely fold in the face of the slightest problem, and give the guests anything and everything they demand to prevent them from leaving unhappy. Shared experiences (public games) are always, ALWAYS, a risk, and game guides are expected to lie to the public’s face and ignore any issues.