The Escape Game reviews

3.0

44% would recommend to a friend

(312 total reviews)

Mark Flint

48% approve of CEO

40% positive business outlook

The Escape Game has an employee rating of 3.0 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Escape Game employee rating is 22% below average for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

312 reviews
1.0
Jan 29, 2025

Jenga, as a company.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to honor god with your hard work. Yep. Seriously. There is a “value” focused on God and they make people recite this. Part of performance reviews will use this against you if you don’t.

Cons

Pay isn’t competitive, you could likely find a pay increase by demoting into another company and I’m currently pursuing such. Hours expectations are insane with salaried managers workings 47-52 hour weeks for entry level pay. Hourly managers have their pay actively cut in such a way as to make sure their overtime rate keeps them in poverty. All the while they say nonsense like “there’s no work life balance, there’s just life” like they aren’t sucking the life out of their front line team members. Training is embarrassing, Zini once said “the only thing worse than training staff and having them leave is not training them and having them stay” good news is you don’t get either. Training often gets short changed due to staffing needs and unending turnover means you can ignore the training process again in 2 weeks after another round of the cringiest orientation imaginable and having to explain the integrity value to puzzled and often offended looks. Maintenance is pathetic and the combination of tight spaces, lack of time given to repairs, and never ending list of other things needing doing means our games are priced like a premium product but held together by duct tape and ignorance while being run by someone focusing on another game half the time. The booking team sucks. I’ve never seen a company establish so many rules just to abandon them the moment a customer wants to. Career development basically means moving cities which just isn’t it for a lot of people. You aren’t making careers here, you’re being funneled into the system. Even the ops team is clearly overworked and the constant growth means they are forced to cover for more and more under paid under trained and overworked people who only exist here because they don’t feel they have other options. Do not work here.

1.0
Jan 2, 2025

Terrible

Recommend
CEO approval
Business Outlook

Pros

None at all sorry !!

Cons

This place is a god cult and they don’t care about employees

3.0
Sep 26, 2024

The Cult of TEG

Recommend
CEO approval
Business Outlook

Pros

It's extremely obvious that the creation of the games and the labor of love that is putting them together is something to be admired. I do appreciate the amount of detail and quality that goes into the games and learning the in's and out's of every game. I am grateful for my experience in being able to fix the games and learn a lot of really interesting wiring and mechanics because of this. Where I'm specifically at, my hours are mostly respected, and I can generally gauge how much I'll actually be working in peak vs pre-season. I have met a lot of kind and funny people working there and I have made some friendships that really gave me hope in people again. I do have a generally good time at work and the time flies by quite quickly when we are busy. There's some amazing connections with guests you can make on a day to day basis, something truly memorable, and it really does warm my heart to see those moments.

Cons

Here comes this part. I am disappointed and frustrated in this company that employs so many members of the LGBTQ+ community but does not extend them the respect they deserve. Pronouns are a simple thing to a lot of companies but it means the world to a lot of people to be addressed correctly. So why not here? What is there to gain from completely wiping the identity of someone who already conforms to the strict dress code? What harm is there in displaying pronouns of your game guides? Why do we stop being people to run an escape room? The leadership class that is mostly mandatory for any growth into higher leadership contains passages from the Bible which includes a story about David and Bathsheba and his adultery. In a professional and educational setting, a specific religion that a lot do not adhere to, is not appropriate by any means. There are instances where some guests will treat you badly, make you cry, and try to get every discount under the sun, or drop off their young children with no supervision to play a game with random strangers who did not opt in to play with stray children. Cutting people from the schedule feels bad every time in an effort to save some dollars and while it is in the nature of escape rooms in general, they consider being understaffed with more games than people as "healthy pressure".

Viewing 19 - 21 of 312 Reviews

Glassdoor has 313 The Escape Game reviews submitted anonymously by The Escape Game employees. Read employee reviews and ratings on Glassdoor to decide if The Escape Game is right for you.