The Home Depot reviews

3.7

69% would recommend to a friend

(55,764 total reviews)
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Ted Decker

66% approve of CEO

60% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

56K reviews
1.0
May 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Receiving two Success Sharing Bonus checks a year weather you work hard or not. The only job that rewards employees for not doing a job. One thing this can do for you is to teaching business mathematics to Hourly Associates, for example. Calculating your Success Sharing Bonus check verses bonuses paid out to your local store/district mangers. If you truly want to learn more Business Mathematics, calculate Success Sharing verses Executive Bonuses. Associates remember you are the true front line of every Home Depot. You do the actual sales work for creating these increasing annual profits. Just imagine how could Home Depot operate its daily business if all Hourly Associates were to conduct a walk out and strike. Just think about how could three or four Assistant Store Managers and one Store Manager conduct Home Depots daily business by them selves!

Cons

Fighting for the rights of employees verses a gigantic corporation with deep pockets. These deep pockets would rather spend money for Lawyers than create a fair employment environment. "At Home Services", a Home Depot owned company. A high pressure sales, dishonest, and deceptive Home Depot business that preys on customers shopping at Home Depot stores. An example of how this works. Home Depot employees cold call sales staff. Note that they don't ware orange aprons or have any clue of cost about the services they push. Appointments are set at the customers home. Salespersons conduct the In Home sales call for a service such as Cabinet Refacing. After two to three hours you will be told about the cost of Refacing your kitchen cabinets frames, replacement doors, hardware, and countertops. Wait, the price will be equal, but usually more, than a complete new kitchen remodel. Yes, this is true. I am a Kitchen Designer and the first person these pissed off customer yell at and scream at. If I were paid a commission on these At Home Services, I would possibly sell it to customers, but am not. I am forced to push the service. The worst of it is that store management profits from it through paid bonuses.

4.0
Mar 12, 2014

OPPORTUNITIES BUT BEWARE

Recommend
CEO approval
Business Outlook

Pros

Just starting out as an associate is a great opportunity and if you show aggressiveness toward customer service and you show that you want to learn you will be recognized and have an opportunity to grow and advance. Make sure you are doing what is expected of you and communicate with your manager. If you meet or beat your sales plan there are very nice incentives like a cash bonus for all associates not just management.

Cons

Too quick to write people up if they miss even minor duties. In stead of having a discussion and determining the reasons, some managers are too eager to write up associates and penalize them. Too much intimidation. Some managers feel like they are walking on egg shells. Company culture was never that harsh. Yearly salary increases very low maybe 2%. But, some of this negativity is dependent upon the store you are in. It depends upon the philosophy dictated by the individual store manager what they are push and expecting. Some are more understanding. Some on the other hand try to impress the district manager instead of doing what is truly the right thing.

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The Home Depot Response
12y
Thank you for your review. In the same way that The Home Depot’s products help people build homes and projects, the eight core values we uphold help us build a strong business and culture. Our nearly 300,000 associates share The Home Depot’s “orange-blooded” culture, which encourages inclusion, passion and respect both within the company and extending to all parts of our lives. We wish you were happier with your current management. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns. Keep up the great work taking care of our customers!
4.0
Oct 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Employee-focused company with generous programs designed to assist, promote, and provide overall support for all employees at all levels (store associates to corporate roles).

Cons

No centralized Product Management discipline or broad adoption of modern Product Management practices except for within the Ecommerce / Online team. The belief seems to be that centralization of Product Management decreases the business's flexibility in decision-making - they want to empower VPs to run their area as they see fit. The result is a very fragmented approach to Enterprise Software development. Consequently, your experience as a Product Manager in The Home Depot will vary drastically based on which team you join.

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