The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Feb 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Free bagels on Fridays? Probably the only thing that comes to mind. I definitely learned a lot about luxury fashion and different types of materials and furs, but I'm pretty sure fashion school can teach you that one. It might look good on your resume, but it's such a high turnover rate you'd be better getting hands on experience somewhere else where you'll be happier in a warm office rather than a freezing cold warehouse.

Cons

Managers, HR, anyone in charge DOES NOT LISTEN NOR COMMUNICATE TO THEIR EMPLOYEES! If you've read the reviews, there's a constant trend of bad communication from management. 1- SO unclear about sick days, PTO any kind of time off. The hand book is unclear and very misleading. If you're sick they use your PTO hours which is little to begin with. Theres not a separate category for sick days. If you have more than 80 hours of unplanned time off which is a "sick day" to them, you're terminated. There's volunteer hours where you take time off to volunteer? BUT WHO IS GOING TO USE THOSE?? Just give your employees sick days, the warehouse is so cold, we are always sick! Once again, BETTER OFF with a company that actually cares about your time off and well being. 2- Management- Where do I begin? They both got hired outside of the company so they went in not knowing anything about what their team does. They barely learned how to write a product description so late in the game. No one from the team could go up to ask them a question because they would freeze and tell you to ask their Lead. Honestly without both of them, the team would be fine. They are on their phones, on Instagram, shopping online, on the phone with personal business the whole day. It would be so nice if they were more hands on with you on how you can improve. They're so concerned about hitting your goal that they don't take time out to understand your strengths and weaknesses. Oh and the worst thing is if you don't hit your goal, you have to stay OT. You never know when you will be held for OT. So don't make plans after work!!! The manager is just so out of it, she just cares about goals. She doesn't have anything to offer anyone. There's no plans or strategies she has ever shared with the team for us to be better. 3-ITS COLD. They built a new break room where maybe 10-20% of the workers are closest to, that has insulated heat and it's completely on the opposite side of where the copy, receiving and photo team is which is basically 80% of the warehouse. We have a break room where it's completely cold and you have to layer up. The whole warehouse is freeeezing. We have personal heaters. I've gotten sick so many times from being in extreme temperatures. 4-Culture. Is there one? No. I've worked there for about 5 months and I don't know the philosophy or culture of the company. It's just go to work, go home and come back shortly after. If anything, it's HIGHSCHOOL. Everyone who works there are either straight out of college or haven't even been to college and LOVE drama. There will be drama anywhere but this drama reminds me of high school pettiness I wanted to get away from. It's not professional at all, once again go to a company where it's at least a professional work environment that values your sanity. 5- HR. So useless. There's a shuttle to get to Brisbane because it's in the middle of nowhere. The shuttle times are created by HR and they have NO idea what's going on or what time the shuttle should come. Employees had to email HR constantly telling them the schedule they made isn't realistic. Why have a shuttle come at 6:30 when we get off right at 6:30? No time to use the bathroom before a long commute or grab a snack. Once again, go somewhere that cares about their employees.

1.0
Mar 3, 2016

Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing is worth it.

Cons

Bullying managers. Management style is all about intimidation and bullying. Expect to be called names, be yelled at, have your managers gossip about you (and everyone else on your team) and act very aggressively. Dishonest work. You will be asked to appraise items without the knowledge to do it, while checking a box that an expert has looked at the piece. If you question this, you will be targeted by your managers. A sweat shop. You will be asked to work long hours, Saturdays and other over-time without the option to say no. Zero professional development. There is not path for promotion here and the pay is well below industry standard to begin.

3.0
Nov 2, 2015

It's changing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ Decent amount of cool, interesting, friendly, social people still worked there when I left. I would rank this as one of the primary reasons for staying here as long as I did. It's nice to spend the best part of your day with people you like and feel connected to. + Free lunch 4 days a week, breakfast on Fridays + Free coffee / tea + Pay isn't terrible if you're in a desk job type department. + Fairly relaxed workplace. The place is pretty empty by 6:00 PM. + Always something new going on or in the works, it's hard to ever be bored here. + Job security seems above average. Not many people are suddenly fired or laid off. Happens, but usually unwanted employees are just kind of managed out until they get the idea and everyone breathes a collective sigh of relief that they are gone without any drama.

Cons

Location is terrible. It could be worse, but it's nothing to show off. A free shuttle helps, but you basically either need a car, some strong legs and a bike, a million dollars in Uber credit, or a lot of patience on public transportation to work here. The area is not safe at night. Very few attractive lunch or coffee options in this neighborhood as it is an industrial ghetto. New location is in the works but it is uncertain where. The company has a very corporate structure with many organization charts, directors, VPs, etc and a lot of red tape. There are still definitely some enjoyable agile moments where you can just throw a few people together from different departments and figure out the solution really quickly and informally, but things progress towards more management, more oversight, less creativity. Lately the company has been saying 'we're a startup!' to justify any sort of poor working conditions. I'll just say that most people that work their bottom off at a startup have significantly more equity than the average employee at The RealReal Promotion from within does not seem to be a corporate maxim. Many times positions open up above people, and outsiders will be brought in to fill the senior positions. While there are many good reasons to do this, I can say certainly that is does not bode well for preservation of original culture. Yearly reviews only during the month of April, and you will be denied this if you did not start within 6 months of April. This is the only time you can get a raise. I think people would be more engaged if the reviews came more frequently.

Viewing 49 - 51 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.