The RealReal reviews

2.9

35% would recommend to a friend

(1,599 total reviews)

Rati Sahi Levesque

70% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,599 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Apr 21, 2025

STAY AWAY

Recommend
CEO approval
Business Outlook

Pros

everyone who worked at my actual store was incredible. Still friends with every one of them, its the higher ups and people outside of my store that made life hard. Outside of that, other big perk was just seeing product I probably wouldn't have, because I dont shop at high end stores.

Cons

we were without ac for months, had roach problems for months, and didnt have a proper break area. didnt even have a break table for months until I ordered one for the team ( not my duty). brought this all to upper management and they had no sense of urgency (hence why it was months) they were breaking multiple osha regulations and didnt care about us at all. rolexs and birkins on the floor out front while we worked in peasant conditions. And eventually I had no choice but to resign bc higher ups didnt like that i was holding them accountable for all of it so they started lying on me and making my job more complicated and difficult. 0 stars. would never recommend, i worked in retail for over a decade and this company is what made me leave that field forever.

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The RealReal Response
11mo
Thank you for taking the time to share your experience. We're saddened to hear that you encountered such serious concerns. The conditions you described do not reflect the standards we aim to uphold, and we take allegations regarding workplace safety and fairness very seriously. We are committed to providing a safe, respectful, and supportive environment for all employees, and we recognize there is always room for improvement. Feedback like yours is critical in helping us identify where we need to do better in areas regarding facilities management, communication, and leadership accountability. If you're open to providing additional details, we encourage you to reach out to us at https://therealreal.allvoices.co/. We value your perspective and appreciate the contributions you made during your time with us.
3.0
Apr 11, 2025

Okay Employer / Great Workplace

Recommend
CEO approval
Business Outlook

Pros

All of my direct managers in FJW have been amazing. They are very open and willing to discuss any concerns you have. Two of mine have been foundational to my personal growth and have made me a better person. I am beyond grateful to them. Compassionate sums them up. The employees are some of the greatest people I've ever met. They work as a team and genuinely care about you as an individual. So much knowledge and experience combined in one place is what makes TRR, the workplace not the company, great. I'm a man, but in my opinion TRR has done an amazing job restructuring the typical workplace demographic of white men in power. Seeing so many women in leadership is empowering and it makes for a much more level headed and focused workforce. I was surprised when we briefly switched to John Koryl, who never really felt like a good fit. I'm glad we're back to female leadership with Rati.

Cons

Record profits yet no significant raise for any employees below the top. You have employees struggling to survive while our CEOs and execs rake in multi million dollar salaries and bonuses. Our CEO is at a 90:1 pay ratio, meaning they are making 90% more than the median income of it's employees. That is an egregious display of greed and thievery, absolutely unconscionable. We did all the work to make them profitable while they sit in their mansions on a laptop "working." We are in these warehouses 40+ hours a week working above and beyond expectation, because most employees genuinely believe in this company. Yet year after year we see nothing in return. I love this company, I've moved across the country for this company. I've made sacrifices for this company. It is very disappointing as TRR continually tries to seperate themselves from other corporations. They want to be viewed in a positive light, to be seen as morally better, but year after year they prove that they're no diffrent. One thing they have proved is that TRR is no diffrent from any other greedy corporation. No matter how good we are or how much money we make them, they will always cling to their greed aka stolen wages. Upper management genuinely has no idea what is going on here. They push all the hard work/projects onto others and spend their day doing god knows what. A lot of operating procedures implemented with very little communication, but with the expectation of changing absolutely everything on a dime to do other people's job without any compensation. Extremely slow career progression as a result of favoritism, usually. Years of being passed up for promotions while people with less experience or external hires get it before you. I know this is subjective and for a long time I assumed it was because I wasn't good enough. Then I started talking to others with the same background/experience/seniority and they have faced the same issues. In the end, it doesn't actually matter what you do or how good you do it or how experienced you are. The only thing that matters, in regards to promotions, is if the hiring managers like you.

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The RealReal Response
11mo
Thank you for your honest feedback! We truly appreciate your years of dedication and the meaningful contributions you’ve made at The RealReal. It’s great to hear that your direct managers and colleagues have had such a positive impact on your personal and professional growth. We also want to acknowledge the concerns you've raised around compensation, communication, and career progression. These are deeply important issues, and we take them seriously. We hear you and will continue to improve our compensation structure. In an effort to improve employee satisfaction, we are evaluating how we can better support internal growth opportunities and improve transparency across departments. Your feedback helps us reflect on how we can better align our values with the employee experience. If you’d like to continue the conversation or provide more insights, we welcome you to reach out at https://therealreal.allvoices.co/.
3.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO, Apple laptops, Collaborative

Cons

Uber everywhere, Low Pay, No growth trajectory

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The RealReal Response
11mo
Thank you for your feedback! We’re glad to hear you valued the perks and benefits given such as our company laptops and flexible PTO. Here at The RealReal, we strive to provide a collaborative and supportive environment each and every day. While we know there’s always room for improvement, we’re continuously evaluating our compensation structures and internal mobility efforts to better support our team members. Your feedback is valuable in helping us identify where we need to focus, and we encourage you to share any additional thoughts with us at https://therealreal.allvoices.co/.
Viewing 106 - 108 of 1,599 Reviews

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