The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Nov 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I don't know what to say. Free bagels? Sometimes?

Cons

Imagine being treated like you're in a sweatshop, being told to reach a goal of 180 items of clothing an hour that you have to authenticate as an untrained employee being paid $15 an hour for 10 hour days, and then getting told that the Forbes reports that say exactly that are "lies" from an email from the CEO. The company's management structure has obviously been flawed for quite some time. I don't know where Julie (CEO) got this idea of treating people like they were expendable, but nobody there is set up to succeed. The audacity for the CEO to say that Forbes is making up the quotas and the fact that we absolutely authenticated items? Why not just admit the truth and redesign your management structure. As a Copywriter, I went to several Authentication trainings that were mandatory, and assigned specifically to the Copywriting team. We would watch a slideshow, then be handed items trying to guess if they were authentic or not. There was no test to pass, and afterwards we would refer to the same slideshow. Not only did Copywriters authenticate items, but if it turned out that we thought that they were authentic but were not, we would receive demerits which would eventually lead to firing if we had enough. So the job is - measure the entirety of an item, write down the description including size, color, silhouette, closure, etc. etc., write an actual description for the site according to a formula, authenticate the item, write the exact fabric percentages, and do this entire process at least 180 times a day or get fired. Anyone at the warehouses will tell you this. It's not a secret. There is no conspiracy against the CEO or the company. This is frankly just the truth and Julie being caught in the act of managing poorly. One may also wonder why their warehouses are located in areas of the country populated mostly by people of color who need the immediate employment, even if it's short-lived. But that's none of my business.

1.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Cool business model and operation.

Cons

They deducted more than US$500 worth of taxes from my paychecks that they weren't supposed to, and when I reached out to payroll about it, they said they couldn't refund me, that I'd have to do that through IRS and apply to get the taxes back. Turns out I can't do that because they misspelled my name on my W2 form and they have been ignoring my emails about correcting it. Huge disappointment! Also, they say they promote from within and that was true until new management took over. Now instead of promoting employees that have been working there for a while and that are really good at their jobs, they've been hiring clueless people to manage, which doesn't make any sense.

1.0
May 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Met a lot of cool people

Cons

Terribly managed, everyone is overworked and underpaid, no holidays, awful and unsafe working conditions for the home and art team. Management was consistently condescending and only cared about themselves- one manager in particular loved to power trip and along with being gloriously incompetent, was pretty sexist. He once outed a girl for being on her period in the MIDDLE OF A MEETING. He also once told a copywriter "I don't let women cuss in front of me." I've never felt more insignificant, unimportant, and depressed at the thought of going to work every day.

Viewing 115 - 117 of 1,600 Reviews

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