The RealReal reviews

For somebody who went to school for Fashion or anything in the Arts it really can feel fun and exciting. Unfortunately for a lot of us it turns into a nightmare. The perks get cut, the raises are small or nonexistent, the transportation is unreliable and at times (during snowstorms) nearly deadly. The worst part was witnessing the downright disrespect that managers had towards their employees (in ALL departments). TRR is really is going to be it's own downfall. I watched way too many people go in the parking lot/bathroom to cry/yell on the phone with a friend, walk out and others really lose their drive and motivation after the first 6 to 9 months. Anybody who is at a senior level or higher is only trying to save their own skin and keep their job. I have personally witnessed management misquoting numbers on reports, take vacations during the busiest months of the year, driving nice cars and even wearing some serious designer threads. Their employees on the other hand get accused of lying, stealing, falsifying information, are scared to take time off for sick children/families, each lunch for longer than 30 minutes and even share lunch with each other at times because they cannot afford to live off their measly earnings. And don't bother going to HR, because they keep NOTHING confidential. Most of the HR team used to work together in another company so its really hard to feel like HR is not in bed with management/each other. Anything you say to HR will be brought up in meetings with management and you will slowly realize its a losing battle to defend yourself or at least command basic human decency. Which is why I won't even go down the long windy road that is a hot warehouse with pregnant/older people in it during the summer months (good luck with that TRR!!) Some corruption at the top was noted in the past and a few bad seeds were weeded out, but not everybody is so blatant in how they steal from the company. When you can't/won't do your job correctly, mainly because you didn't know what you're doing, you might as well be stealing. Managers claiming items are "lost" when they simply did not want to search, hiding items from colleagues by removing information from packaging and blaming others for their shortcomings is costing the CEO so much more money than she will ever realize.

Everything. This place is honestly the worst company I have ever worked for. Upper management has a very old school approach to everything and whenever a problem arises the classic excuse used over and over is "we are a start up" yet nothing operates like a start-up. It is a very traditional corporation environment. Colleagues are awful. Everyone has an attitude of arrogance and entitlement and the only time you bond with people is by talking poorly about the company and other colleagues. Very similar to being in a high school or some type of juvenile organization. This makes working cross-functionally a nightmare because everyone thinks their tasks are far more important than the next person, instead of working together as a cohesive unit. I would over hear people talking poorly about other colleagues and interview candidates and not just stating their professional weaknesses, but actually picking apart their personalities, outfits, and other non work related things. Perks were stripped away without anything replacing them (pretty sure this is a huge 'no, no' for companies trying to boost moral) and reasoning would be blunt or nonexistent. No free food, no gym memberships, the worst vacation and PTO plan, career development is not offered often and openly, a snack shop you must pay for, etc. Basically nothing is given to you besides a job, which I was very thankful for don't get me wrong, but when you know there are other companies that offer every perk you can imagine it makes it hard to stay motivated and willing to come to work. The pay is another huge issue. People are paid way below SF standards I have a friend working at an ACTUAL start up in the same position that I was in and is making 20k more a year. That is a very significant amount for living in the most expensive city in the US. The turnover rate is astronomical. I think in the year I was employed there over 50 people left, and not just in the hourly warehouse jobs, but in the actual HQ offices. Including a chief officer within the company which generally... is not a good sign. The actual work is not distributed well. Some teams have people completely slammed with a heavy workload and others you seen Facebook and shopping websites up on every screen during the day, but they do not promote within unless you have been there for 2+ years and there is no training development. Management does not listen to feedback, so many of the same complaints from employees and users on the site, yet nothing is ever changed or reworked. Management also doesn't receive feedback from their teams... Another huge red flag if you aren't running the other direction already. If you think you will be working in "high-end luxury fashion" you are seriously mistaken, because the only thing similar to working at a fashion house in NY is the snobby people, but at the end of the day this company is an online thrift shop. Finally, the CEO. Julie is a very seasoned CEO and it shows in many ways. Some great and some terrible. The way she addresses the company is very condescending at times and you can see eye rolls throughout the room. Doesn't really make you want to give it your all when you are reminded how dispensable you are by your leaders. If you are still reading this considering a job at The RealReal SF, NJ, NY, wherever, let me be complete clear with my final thoughts: DON'T DO IT.