The RealReal reviews

2.9

35% would recommend to a friend

(1,597 total reviews)

Rati Sahi Levesque

68% approve of CEO

35% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,597 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The people. I stayed 3 years because my co workers were amazing team members who later became amazing friends.

Cons

Where should I even start? Should we talk about how employees no longer get any Holidays off? What about the part where employees are paid below a livable wage for the Bay Area while management continue to raise quotas and expectations with NO pay raise. How about the part where people were once forced to work in the warehouse (that had literal SMOKE and hazardous air quality) during the massive paradise fires? Talk to HR? Oh you mean the HR that is constantly rubbing elbows with management? Ha!! I’d have more success talking to a brick wall.... My coworkers and I would laugh all the time and think to ourselves this literally can’t get any worse and yet somehow it always did. It was never surprising when someone put in their 2 weeks or had a mental breakdown and quit on the spot as working conditions continued to worsen over time. A manager said to me once, “eh, everyone is easily replaceable. If they don’t like it here we can just find someone new.” Yup, you read that right... you’re literally just a number at this company. I finally decided i had enough this year and got a new job. I didn’t realize how toxic the environment was until I started my new job and realized there are companies out there willing to celebrate your successes and reward you for your hard work. What a concept huh? DO NOT TRUST THE POSITIVE REVIEWS. They are written by managers and HR to attract applicants because they are getting desperate.

1.0
Feb 14, 2018
Recommend
CEO approval
Business Outlook

Pros

You meet a couple really great, hardworking people.

Cons

Let me start by stating that please take those negative reviews seriously, and that the positive reviews may have been written by management to balance it's low score. Please make sure to read this thoroughly especially if you're considering going into sales for this company. -PTO that was once offered was retracted and can now only take the time off if you have accrued it. So you cannot take a long vacation until you've been at that company for 6 months. Not able to take unpaid time off, and will get written up if you call out for more than one day, even if it's for a doctor's appointment. -Cannot take time off for a doctor's appointment, even if it's for 2 hours. If you don't have the PTO accrued, they'll treat it as if you were to call out sick. Not allowed to use unpaid time off for doctor's appointments without consequences. -Director coming in at 10am and leaving before 4pm most days. Will take time off for family but won't allow the same for their employees. -Negative atmosphere, no one is happy and is just being treated like a robot, not caring about the well-being of their employees and their families. They will threaten you with your job if you call out sick for more than one day. -Unequal pay, some sales people are making significantly less in commission than others -No free snacks, food (other than bagels on Friday). They have a third party set up shop in the office where you have to pay for any food or snacks via machine. They only provide tea, coffee, milk, and water (water cooler doesn't even give cold water, only room temperature) -They reprimand you if you go to upper management or HR for assistance -Most sales teams in any company can be loud, but you will get in trouble if you are even a little loud on the phone, but executives can scream and clap as loud as they want. -Zero praise for hard work, they just make you work harder and expects you to do more. They don't value their employees. -Directors were once copywriters for the company, having zero previous experience in management and sales. Not appreciative of the hard work their employees do and will be condescending to them. Also will be very passive if any major issues arise (including serious ones brought to HR). They also have this bullying tactic that they use on their employees to make them unapproachable. They have families but won't allow their employees to call out if their children are sick, but will take the day off if their significant others are sick. -Directors were once copywriters for the company, having zero previous experience in management and sales. Not appreciative of the hard work their employees do and will be condescending to them. Also will be very passive if any major issues arise (including serious ones brought to HR). They also have this bullying tactic that they use on their employees to make them unapproachable. They have families but won't allow their employees to call out if their children are sick, but will take the day off if their significant others are sick. -No sales training, only trained by other team members. -Very much a "burn and churn" atmosphere both in HQ and in the warehouses. -Very cliquey and a lot of favoritism. Management will allow some people to get away with things that others would get in trouble for. -CEO and other executives are trying on outfits in the bathroom instead of running the business. -They don't even provide you with the basic supplies. I had to wait 3 months to even get a cabinet at my desk. I had to take it from someone when they were leaving the company.

1.0
May 6, 2020
Recommend
CEO approval
Business Outlook

Pros

The overall concept is brilliant. Sustainable shopping. Recoup some $ on your investment in luxury items you are no longer using. Working directly with the consignors was wonderful. Met so many amazing people. Loved my peer colleagues.

Cons

Executive team has overpromised shareholders. That has lead to the sales teams working 80 hr wks and still not achieving the unattainable stratospheric goals laid out for them. Zero work life balance. Regional Directors are aware of this and acknowledge, but are too weak to do what needs to be done to correct the situation. The organization is rife with D-level/management staff completely unqualified for their roles. That leads to zero support for boots on the ground staff and inappropriate and abusive communication between on the ground staff and management. Lastly, and most importantly, the authentication process is broken and there seems to be no interesting in fixing it.

Viewing 4 - 6 of 1,597 Reviews

Glassdoor has 1,664 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.