The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely none besides coworkers who were with the company prior to becoming public and know what it was like before it became a dumpster fire of constantly changing musical chairs of terrible managers and reorganizations

Cons

You will never make commission as the target always changes, the threshold is too high and they overtired in every territory to the point our bases have been obliterated. There’s no transparency regarding pay- no commission statement. Conaignors items are constantly lost and we are left with being customer service agents rather than what we were hired to do. They won’t pay people at they’re working but offer stupid 5 k hiring bonuses with a note that says “don’t worry if they aren’t qualified!” Talented sales people stay away. If you’re just out of high school and don’t need much money this is the job for you.

2.0
Sep 26, 2021

Run

Recommend
CEO approval
Business Outlook

Pros

Have made great friends and most management is great

Cons

Upper management does not listen at all Clients items go missing or are damaged constantly and then the issues are not resolved for months leading us to lose business Some shady people in sales that steal clients Underpaid and overworked Clients can be horrific and company lets you be abused by them Hitting goals is never enough, company just wants more and more No employee discount

1.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

There are no pros working for this company. I would advise you to STAY away from this company. Do not be fooled by the schedules and the free lunch, etc. These people treat their employees like slaves.

Cons

Everything is a con with this establishment. They treat their employees horribly with the quota numbers that they expect them to meet. The pressure and total disregard for everyone's well-being is appalling. The managers and leads are all rude and they have favorites. Work somewhere else, you will be horrified if you work for this company.

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The RealReal Response
4y
Thank you for your review and comments. We are continually seeking to improve our employee experience and your feedback will make a difference as we continue on this journey. Please know that we are consistently evaluating workload and quotes to ensure realistic expectations and achievable goals are set. We also strive to create a culture of transparency and respect and have launched leadership trainings to ensure managers are equipped to successfully lead their teams. If you have more specific feedback, please feel free to reach out to trrfeedback@therealreal.com.
Viewing 124 - 126 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.