Does The RealReal pay their employees well?

According to anonymously submitted Glassdoor reviews, The RealReal employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The RealReal. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The RealReal?

34% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The RealReal 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at The RealReal?

Account Luxury Manager (99) , Luxury Manager (67) , Authenticator (66) , Account Manager (51) , Copywriter (51) , Photographer (51) , Photo Production Assistant (39) , Manager (27) , Group Manager (17) , Resales Specialist (17) , Sales (16) , Valuation Manager (16) , Business Development Representative (BDR) (14) , Senior Software Engineer (14) , Customer Service Representative (13)

What are the pros of working at The RealReal according to real employee reviews?

"good benefits and thats about it" ((in 97 reviews)); "Great for people who are genuinely interested in getting to know their community." ((in 78 reviews)); "Great opportunity and coworkers to join the team!" ((in 50 reviews)); "There a a great culture and a lot of freedom" ((in 30 reviews)); "Flexible schedule to adjust accordingly for your time" ((in 20 reviews))

What are the cons of working at The RealReal according to real employee reviews?

"The quota kept changing expectation to work Saturdays Poor management more of a customer service role than sales" ((in 153 reviews)); "He hired terrible managers who were incompetent and did whatever he said even if it was a bad decision." ((in 76 reviews)); "horrible upper management, micromanaging...essentially a company run by twentysomething women who believe they are at a fashion house when in reality we're selling used womenswear." ((in 46 reviews)); "No work life balance at all! Worked 7 days a week 8+hours a day." ((in 36 reviews)); "HR and senior leadership then rushed me to another team." ((in 36 reviews))

What are employees saying about The RealReal layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The RealReal layoffs and their outlook for job security at The RealReal in 2026.

What are the top reviewed The RealReal locations?

New York , San Francisco , Secaucus , Perth Amboy , Los Angeles , Phoenix , Brisbane , Chicago , West Hollywood , Atlanta , Washington , Dallas , Jersey City , Houston , Newark , Austin , Miami , SoHo , Newport Beach , San Jose , Boston , Elizabeth , Virginia Beach , Irvine , South San Francisco , Las Vegas , Philadelphia , California , Tampa , Midtown New York

The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,600 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews

1.0

Jan 3, 2025

I don't know where to start

Luxury account manager

Recommend

CEO approval

Business Outlook

Pros

Staff was cool, got to see cool apartments and meet cool people

Cons

Get ready to lug 40+ pound bags across the city, the pricing team "understaffed" and "running behind" so my commission conveniently didn't hit because the pricing team couldn't price well enough. Insane micro managing and prepare to have no dignity when reaching out to your clients constantly

The RealReal Response

1y

Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed working with the team and had the chance to meet interesting people and experience unique things along the way! We are continually reviewing our processes to improve efficiency and ensure our teams have the necessary support to overcome challenges and achieve their goals. We also recognize the importance of fostering a respectful and empowering work environment, and your feedback about micromanagement is something we take seriously. We encourage employees to reach out to their People Business Partner if they ever feel unsupported or have concerns like this. Your feedback is valuable as we work to enhance our processes, and we are always open to hearing more. If you have any additional insights or specific feedback, please don’t hesitate to contact us at trrfeedback@therealreal.com.

5.0

Dec 31, 2024

Company on the right track

Group manager

Recommend

CEO approval

Business Outlook

Pros

Remote work is great and strong leadership

Cons

Work life balance can be a challenge because work from home

The RealReal Response

1y

Thank you for sharing your thoughts! We’re glad to hear you had a positive experience at TRR and that you appreciate the remote work flexibility and strong leadership. Your feedback is appreciated.

3.0

Dec 28, 2024

Review

Group manager

Recommend

CEO approval

Business Outlook

Pros

Remote work with a flexible schedule

Cons

Continually changing goals to make commission harder and harder to achieve. Do not take opinions of filed to make positive change

The RealReal Response

1y

Thank you for sharing your feedback! We’re glad to hear you appreciated the remote work flexibility and the opportunity for a flexible schedule at TRR. We also understand how important it is for goals to be clear and achievable, and we’re sorry to hear about this challenge. We value the input of our team members and are always looking for ways to make improvements, so we’ll take your feedback into consideration as we work to refine our processes. If you’d like to discuss your experience further or share more specific insights, please don’t hesitate to reach out to us at trrfeedback@therealreal.com. Thanks again for your feedback!

Viewing 136 - 138 of 1,600 Reviews

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Jobs at The RealReal

Inside Sales Account Manager - Remote

Inside Sales Account Manager - Remote

Inside Sales Account Manager - Remote

The RealReal

The RealReal reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I don't know where to start

Company on the right track

Review

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Jobs at The RealReal