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      The RealReal

      Engaged Employer

      The RealReal reviews

      2.9

      34% would recommend to a friend

      (1,600 total reviews)

      Rati Sahi Levesque

      66% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 14, 2025

      Go in with your blinders off

      Senior fine jewelry specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will teach you a lot. I have to give them that - problem is when do you know what’s real and what is a lie?

      Cons

      They give you a lot of information but they also gate keep a lot so when you ask questions you do get answers but never learn why or how to figure it out yourself in the future. They are also VERY wishy washy about certain policies that you can’t track but can be held against you and you have no real idea if they are making things up or not unless you are very good at keeping records of EVERYTHING! You shouldn’t speak up to protect yourself or your coworkers - that puts a target on your back. Understand that once you advance to a certain level you will either have to leave the department to advance or wait for someone else to leave or move up - there is no room for growth past a point.

      avatar
      The RealReal Response
      1y
      Thank you for taking the time to share your experience with us. We truly appreciate the feedback and understand your concerns. It’s good to hear that you felt you learned a lot during your time with us, but we also recognize that there were aspects of your experience that didn’t align with the standard we aim to provide. At The RealReal, we strive to support and empower our employees with the tools and knowledge they need to grow. We also encourage employees to explore different paths within the company, and we continue to evaluate how we can enhance career progression at all levels. If you would like to provide more specifics or discuss your experience further, please feel free to reach out to trrfeedback@therealreal.com.
      1.0
      Jan 14, 2025

      pressure is not worth the low pay

      Luxury manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits are good. wfh flexibility

      Cons

      pressure is unbearable. LOW PAY.

      avatar
      The RealReal Response
      1y
      Thank you for taking the time to share your feedback. We’re glad to hear that you’ve appreciated the benefits and the flexibility of working from home. We understand that feeling pressure in your role can be challenging, and we take your concerns seriously as we work to ensure that workloads are manageable and employees feel supported. We also acknowledge your comments about management and are always looking for ways to improve leadership across the organization. We believe in fostering a team-oriented environment, and constructive feedback like yours helps us identify areas where we can do better. If you'd like to provide more specifics or discuss your experience further, please feel free to reach out to us at trrfeedback@therealreal.com.
      1.0
      Jan 5, 2025

      Smoke & mirrors

      Single market luxury manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home and somewhat controlling your schedule...liked fellow SMLM's. Concept of the company is great---consistant follow thru is not always the case.

      Cons

      Cannot trust what they tell you is true--since everyone is remote, they tell one associate one thing and another different information. Micromanage, rarely do right by the consignor or customer, typically do right by TRR. No real consistant authentication standards.

      avatar
      The RealReal Response
      1y
      Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciated the flexibility of working from home and enjoyed your colleagues. We understand the importance of clear communication and consistency across the organization. We work to ensure that all associates have the information they need to succeed, and we're always looking for ways to improve alignment across teams. Your feedback regarding customer service and authentication standards is also appreciated, and we are always evaluating how to enhance these areas for a smoother experience for both customers and consignors. Thank you again for taking the time to share your feedback. If you’d like to discuss your experience further or provide additional insights, please feel free to reach out to us at trrfeedback@therealreal.com.
      Viewing 133 - 135 of 1,600 Reviews
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      Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.