The RealReal reviews

2.9

34% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

66% approve of CEO

34% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Cool Stuff to see and be around

Cons

nothing that i can think of.

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The RealReal Response
1y
We're happy to hear that you enjoyed the unique items and experiences at TRR. Thank you for sharing your feedback!
2.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Good company, Great Pay Pizza Day

Cons

Ceo needs a lot of help!

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The RealReal Response
1y
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the company, the pay, and Pizza Day! We value all perspectives on leadership and are always focused on fostering a positive environment for both our employees and the company as a whole. If you have any additional insights or suggestions, feel free to reach out to us at trrfeedback@therealreal.com. Thanks again for your feedback!
2.0
Dec 2, 2024
Recommend
CEO approval
Business Outlook

Pros

It pays over $20/hr (not anymore I dont think, though)

Cons

Literally everything else. I was here for two years. They change SOPs/expectations nearly monthly, it becomes impossible to keep up with KPIs to earn your bonus unless you cheat your way through which ends up screwing everyone else over. Hard to find anyone here who will tell you they dont absolutely hate their job and/or have poor mental health due to the job and negative environment. No advancement. You literally deal with rich people yelling at you all day every day and can do your best to help them and still get negative reviews from those brats and their opinions keep you from getting full pay.

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The RealReal Response
1y
Thank you for taking the time to share your experience. We’re glad to hear that you found the pay competitive during your time with us. We understand that frequent changes in processes and expectations can be difficult to keep up with, and we’re committed to ensuring that these adjustments are both manageable and aligned with the needs of our employees and the business. We also take feedback about workplace culture and employee well-being seriously. At TRR, we aim to foster a supportive and positive environment where everyone feels valued. We’re continuously working to improve in these areas to better support our teams. If you'd like to share any further insights or discuss your experience in more detail, please feel free to reach out to us at trrfeedback@therealreal.com.
Viewing 142 - 144 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.