The RealReal reviews

2.9

36% would recommend to a friend

(1,600 total reviews)

Rati Sahi Levesque

68% approve of CEO

36% positive business outlook

The RealReal has an employee rating of 2.9 out of 5 stars, based on 1,600 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The RealReal employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Sep 9, 2024

Progressive Culture

Recommend
CEO approval
Business Outlook

Pros

Positive and inclusive environment, exceptional leadership.

Cons

Mediocre problem resolution, frequent changes, low wages.

avatar
The RealReal Response
1y
Thank you for submitting your review. We are happy to hear you enjoyed the environment and leadership team at TRR. We understand the retoucher role has evolved in the last few years and appreciate the feedback on the communication of that change process. We will be sure to provide leadership with this feedback to ensure any future changes are effectively communicated and any problems are efficiently addressed and resolved.
4.0
Sep 3, 2024

Great experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to start a career, very knowledgeable staff, fun people, plenty of opportunity to grow and learn. They will teach you.

Cons

Very strict quotas that can feel unobtainable sometimes.

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The RealReal Response
1y
Thank you for submitting your feedback. We are happy to hear that you had a great experience at TRR and enjoyed working with your former team. We understand production metrics can feel strict, and while we do set KPI’s to ensure a positive consignor and customer experience, we also leverage team performance and business needs to ensure performance metrics are realistic and achievable.
1.0
Sep 2, 2024

:(

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

diverse inventory and nice coworkers

Cons

The combination of ineffective leadership, a toxic culture, and insufficient benefits creates an environment that is difficult to navigate and thrive in. The benefits offered by The RealReal are inadequate compared to the demands of the job. compensation does not align with the expectations and challenges faced in their roles, leading to dissatisfaction among staff. lack of support and clarity from leadership, which contributes to a toxic work environment where favoritism and gossip are prevalent. experiences of microaggressions, which further exacerbate the negative atmosphere.

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The RealReal Response
1y
Thank you for submitting your feedback. We are happy to hear that you enjoyed exposure to our diverse inventory and had a great experience with your colleagues. We are saddened to hear that your interactions with leadership led to a disappointing experience with TRR. Please know, we are dedicated to continuously improving our employee's experience and would like to provide leadership with feedback to improve the work environment. If you are comfortable, please submit an All Voices report detailing your experience so that we can look into the matter further. Thank you again for your honest feedback.
Viewing 190 - 192 of 1,600 Reviews

Glassdoor has 1,667 The RealReal reviews submitted anonymously by The RealReal employees. Read employee reviews and ratings on Glassdoor to decide if The RealReal is right for you.