TherapyNotes reviews

4.1

78% would recommend to a friend

(106 total reviews)

Bradley S. Pliner

89% approve of CEO

75% positive business outlook

TherapyNotes has an employee rating of 4.1 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TherapyNotes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

106 reviews
3.0
Sep 24, 2023

Review…

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is beautiful and most other employees and management are nice. There are a decent amount of company events like parties, bbqs, potlucks. Appears to be a lot of room for growing and it’s encouraging to see a lot internal promotions. Free drinks and snacks. Arcade games, ping pong and other activities available during lunch time. A lot of “social” time both in office and on slack.

Cons

Benefits are not that good. They are advertised as free with no deductible when I started, however last year our plans started including a deductible that was never discussed until implemented. More PTO is needed. We have to wait 5 years for an increase in PTO from 15 to 20 days whereas a lot of tech companies have way more flexibility. Further, it seems internal promotions are mainly out of one department which can be discouraging for those not in that department. Salaries could also stand to be increased to be more competitive, but also to encourage employees to remain motivated to keep up with the demanding workload. Communication from dept to dept could be better.

5.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

-Staff is very supportive, both of our customer base and each-other -regular community/staff events -excellent benefits, PTO -management is accommodating to your needs: I have never felt pressured to work when I didn't have to -management is (mostly) transparent about upcoming product releases, gives ample time to prepare for updates/changes -I feel valued and trusted to do my job, and don't feel pressured to stick to a script with customer support -management is divided into teams, which you are paired with when you begin your training. Management is diverse and for the most part you will be matched with your work style. -overall the best customer support job you could have

Cons

-When I first started, there were a few communication errors regarding what exactly was expected from me/balancing certain aspects of the job. However, this improved dramatically as management reorganized and communication became more transparent

5.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Casual environment helps you feel like you're treated like a person and not a metric.

Cons

The Customer Success department is client-facing and often bears the brunt of client frustration when there are issues with the software,

Viewing 40 - 42 of 106 Reviews

Glassdoor has 107 TherapyNotes reviews submitted anonymously by TherapyNotes employees. Read employee reviews and ratings on Glassdoor to decide if TherapyNotes is right for you.