TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)
avatar

Jerry Kent

85% approve of CEO

66% positive business outlook

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

290 reviews
1.0
Jul 27, 2019
Recommend
CEO approval
Business Outlook

Pros

A Miserable Company indeed.

Cons

Everything. Read reviews of non-management here. They all say the same thing, and they are true! False management reviews are the only reason Tierpoint hovers around a 3.0 rating. The worst managers ever. Nobody says "I have a great manager" here because they're all terrible. Clueless. Very little IT security here as well. Sales in the tank due to lack of direction. Culture is the worst of any company I've ever worked for. People are miserable here. high turnover. Technology from the late 90's, and mentality as another reviewer put it- "From the 1980's" Backwards company. Non-visionary. It wants to be sold, and there are no takers- What more is there to say? Oh- Jerry is a Poor CEO with a history of leading failing companies- ie- Charter communications. How often is your cable out? Know that Jerry had a hand in that.

1.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

None really, other than being able to telecommute, and that has been recently taken away from employees that are within 45 miles of an office.

Cons

Ahh, where to begin? First of all, I have worked for some really great technical companies in my 30+ year career working with and managing most any platform that can run Unix or Linux, Hewlett-Packard (Pre-Carly...lol), AT&T, Georgia Pacific, Delta Airlines, IBM to name a few, but Working at Tierpoint was the worst of the worst, and being that I have had the opportunity to work at many different companies and cultures, I know a bad egg when I see it. Tierpoint is a server hosting company with mix of various flavors of unix/linux and windows. The unix/linux environments are so disorganized, anyone coming in new would struggle due to lack of documentation of internal procedures (internal management of monitoring, locating ip addresses / hostnames of servers, locating vcenter or vcd information for the servers they manage, and you are criticized if you ask questions. I would say someone coming in new with a solid unix/network/storage background would struggle for the first year or so just trying to figure out where everything is and the 10,000 wiki pages that contain documentation, then having to deal with a director that only looks at how many tickets you close. that coupled with the fact that direct managers change out about once every 18 months ( I have reported to 2 different managers in less that 2 years and the current one is on the way out). There are some sharp people at Tierpoint, but there is absolutely zero teamwork among them. After 1 year and 11 months, I had enough, also, I had accrued approx 2 weeks of vacation that I was not paid after I left the company, when I enquired about it through the HR dept, I was informed of a "small change" in 2017 to the "employee handbook" that was kept quiet. Out of all the companies I have worked for, I have never heard of a company not paying out accrued vacation when leaving their employment either voluntarily or involuntarily, but with the track record that Tierpoint has with it's employees, I am not surprised. So the bottom line is , if you have better that average unix/linux/vmware / storage skills, there are much better places to work with better pay and less aggravation than Tierpoint.

2.0
Jan 3, 2017

It's been better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CEO is a rock star in business! Middle managers need to step up!

Cons

No one knows what is going on... It's a bunch of ego's competing for territory in "One TierPoint". Some "new" processes and procedures are worse than what each individual company had before TierPoint. Some Managers from the major acquisition will treat you like children. It's pretty telling that all the reviews lately have been negative. This is literally the only avenue that our voice is heard!!!

Viewing 7 - 9 of 290 Reviews

Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.