Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 23 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 14 reviews)); "Great work life balance" ((in 13 reviews)); "Good pay and there are at least a few good workers there" ((in 11 reviews)); "Great Teams" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 23 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 5 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(290 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.7

Diversity & inclusion

3.6

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

4.0

Jul 29, 2022

Overall Solid Company

Lead solution engineer

Recommend

CEO approval

Business Outlook

Pros

1) Pay is good 2) Company / Investors have a longer-term outlook for the company , they aren't trying to quickly sell the company and collect the cash. 3) Most people at least care about trying to improve things in the company vs just talk about it. 4) A lot of great people to work with 5) Have some great programs to help recognize great employees 6) Not one of the companies that force everyone back to the office. We recognize a lot of jobs we have can be done remotely, so they can hire talent from anywhere vs just close to operational HQ. 7) Management gives regular updates on the status of the company and things happening. 8) A lot of the senior management are accessible and good to work with.

Cons

1) Health Benefits really are just trying to match the minimum of what other companies/market does. It would be nice if they offer more premium options that dump less financial responsibility on the employees. 2) Like a lot of companies, they run lean and mean, but I think we need to run less lean and mean as they grow in size to prevent unnecessary stress on certain groups. I think by the time certain groups get the ability to hire what we need, they are already running too lean.

TierPoint Response

3y

Thank you for taking the time to share your great feedback! We are always happy to hear that employees are enjoying life at TierPoint. You're recommendations for areas to improve on are great topics that we can certainly consider as we make improvements for the future. Thank you for all that you do for TierPoint!

4.0

Jul 29, 2022

TierPoint

Operations

Recommend

CEO approval

Business Outlook

Pros

Good people, relaxed culture, great facilities.

Cons

Slowed expansion and growth, understaffed, below market pay.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page! We have to agree that we do have some pretty awesome employees here at TierPoint! We appreciate these reviews as they help us target areas for change, so thank you for your candor and feedback on where we could use some improvement. We appreciate you & all that you do for TierPoint!

5.0

Jul 29, 2022

Work/Life Balance a Plus

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Time off Management understands needs of family Flexible work hours

Cons

Meetings that don't need my attendance but are mandatory.

TierPoint Response

3y

Thank you for sharing your experience. We truly value family and strive to provide a good work/life balance for our employees so they do have time to spend with their families! We understand that meetings, especially in a more virtual workplace, have been a hot topic lately. If you have ideas on how to make meetings more efficient within your team, please don't hesitate to reach out to your HR team and they would be happy to help facilitate possible changes. Thank you for all that you do for TierPoint!

Viewing 97 - 99 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Operations Technician I

Talent Business Partner

TierPoint

TierPoint reviews

Ratings by category

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Reviews by job title

Overall Solid Company

TierPoint

Work/Life Balance a Plus

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