TierPoint reviews

3.6

69% would recommend to a friend

(93 total reviews)
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Jerry Kent

86% approve of CEO

67% positive business outlook

Reviews by job title

93 reviews

Reviews about "Culture"

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5.0
Nov 3, 2023

Engineering Culture

Recommend
CEO approval
Business Outlook

Pros

The top pro for me is the strong engineering culture. I've been in tech a long time and some places, you get on a phone call and people just want to know why they're there. Whose fault is it. There are always problems in IT. Here, people are almost excited to be on a call to have a problem to solve. I love that. There are some other good things. Strong family culture. Respect is strong. And career advancement is strong.

Cons

The hardest part is more the industry than the firm. Tech is so fast and furious and it can be hard to keep up. I do feel like this firm invests in employee training.

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TierPoint Response
2y
Thank you for sharing your feedback. We love to hear that you are enjoying life at TierPoint! You are correct that the technology industry is fast and furious, and we understand that can be hard for many. But for those who enjoy that pace, TierPoint is a great place to be. Thank you for being here with us and for all that you do!
5.0
Oct 11, 2023

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

TierPoint truly puts its people first. I have worked in many places where work/life balance was a focus, but it always felt forced. At TierPoint, work/life balance isn't a focus, ...because it isn't a question. The people at TierPoint genuinely care about each other. And when you care about people, their emotional, mental, and other peripheral health are naturally a priority. And TierPoint has a culture where caring about each other is just a natural consequence of the environment. We are a team, working together for a common goal. We don't fight and undermine just to get ahead. Credit is given where credit is due, mistakes are owned and forgiven, and growth is rewarded. I've worked n places where getting a "Thank you" from a boss was a pipe dream. But until TierPoint, I had never worked in a place where my great-grandboss regularly provides positive feedback and appreciation directly to me!

Cons

Folks at TierPoint wear many hats. If you are looking for a place where you have a set set of tasks that you perform every day, do your job, and go home, this isn't it. TierPoint is a place for those with an entrepreneurial mindset. Working here means that you are joining a team, whose focus is to reach goals together. Sometimes that means taking on extra responsibility because you're the best one for the job, not because its a black and white responsibility you signed for. But again...the rewards for your efforts are well above par.

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TierPoint Response
2y
Thank you for taking the time to share your thoughts! We appreciate you acknowledging our efforts to provide a culture of flexibility because we know that everyone has a life outside of work. You are absolutely right that TierPoint is not for everyone, but rather for those who want to roll up their sleeves and get their hands dirty. Thank you for all your hard work and all that you do for TierPoint!
1.0
Sep 11, 2023

Some good ideas here, but...

Recommend
CEO approval
Business Outlook

Pros

Conceptually some fantastic ideas have been developed within the department to help employees build confidence and experience both technically and from a customer service standpoint.

Cons

Unfortunately the execution of the aforementioned ideas is sadly lacking. TierPoint falls into the same trappings as other tech companies as of late, making false promises about the ability to work at home. Usually any promises made are intentionally vague as to be easily reneged on at a whim, this will happen eventually. Beyond this management relies on personal biases to determine attitude towards staff. Performance and or technical acumen matters not if your management comes up with an arbitrary reason to dislike you that day. This poisons productivity at large and feels like a tragic missed opportunity. Gradually good ideas turned into stiff micromanagement, and team leads turned to stereotypical middle management. The optimal team lead served as a resource for technical staff to consult on customer service issues, technical oddities, and nuanced internal processes. This turned into leads being sourced from staff that failed at a technical level, and were then utilized as middle management to browbeat staff at every step of the work day and parrot the messages of upper management. Ultimately many decisions and promotions of woefully unqualified staff happened to benefit the careers of management and not that of the business as a whole. If you want to work in a fast paced technical environment offering exposure and training in various technology stacks and plenty of opportunity for advancement based on your quality of work, technical experience, and communication skills look elsewhere as you'll be disappointed here.

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TierPoint Response
2y
Thank you for taking the time to share your feedback. While it appears that you are no longer with TierPoint, we are regretful that your experience was not up to par. Our employees' happiness and confidence in their roles will always be a top priority for us, so these reviews help us pinpoint where changes can be made. Your honest feedback is appreciated and we hope you found something that better suited your current needs.
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