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      TierPoint

      Engaged Employer

      TierPoint reviews

      3.6

      69% would recommend to a friend

      (290 total reviews)
      avatar

      Jerry Kent

      86% approve of CEO

      67% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.7

      Diversity & inclusion

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.4

      Career opportunities

      TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      290 reviews
      5.0
      Mar 18, 2020

      Proud to say I work for TierPoint.

      Director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      TierPoint is a growing company in a fast-paced, competitive industry. The Executive Leadership team is invested in the company, clients and employees. There have been challenges with M&Q integration - expected with any company experiencing rapid growth and momentum - and Jerry Kent, the executive team and TierPoint leadership have been phenomenal in handling, communicating and supporting employee efforts. I love that when I have concerns, I am not in fear of expressing them and they are always heard. While this industry is primarily male dominated, this company is not dominated by men. Diversity and women are embraced and encouraged in all areas of the business. We have exceptional benefits, flexible work hours, generous PTO, competitive pay and emphasis on work-life balance. I work remotely and primarily from home, but have never felt more a part of a team or a company. In 20+ years of experience and tenure through M&A, I will confidently tell anyone that my worst day at TierPoint is still better than my best day anywhere else.

      Cons

      Growing pains are inevitable when technology, industry and client demands drive businesses. As TierPoint continues to grow and manage areas of the business acquired during growth process, legacy platforms and offerings can be a struggle with rationalizing solutions, driving new technology and managing solution roadmaps. It takes time to come together and this can become frustrating for those in areas of the business that drive support and solution decision-making. In the midst of change, it is can also be frustrating to manage the additional efforts with current resources, drive new technologies to the business and communicate with internal teams functioning under the same constraints. It can be an ever-changing environment, but continues to improve as the company grows. Communicate, share your thoughts, contribute and grow with the change.

      avatar
      TierPoint Response
      6y
      Thank you for sharing your experience. We take pride in our employee benefits and the work we do internally to maintain relevancy in our scope of offerings. TierPoint prioritizes our proactive measures in ensuring that our workplace is inclusive and diverse. Recently, we partnered with a large video-learning platform that develops female talent through expert video content and virtual coaching. This collaboration has created a lot of fanfare among our staff which is exciting. And while we have had a few “growing pains” along the way, we are a resilient group. It takes a determined team like ours to do what we do every day. That’s why your comment saying “my worst day at TierPoint is still better than my best day anywhere else” resonates so well. We have something really special and positively unique in our here!
      5.0
      Mar 18, 2020

      On their way to something amazing!!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      senior leadership well aligned and hugely collaborative. micromanagement is super low, run your own unit huge growth, lots of work, never bored!

      Cons

      typical growing pains, some expect movement quickly when just not possible. systems are from other companies merged, not there yet

      avatar
      TierPoint Response
      6y
      Thank you for taking the time to share your feedback. We appreciate your input and are thrilled to hear that you are enjoying your TierPoint journey. We have been able to make huge strides in the past few years following a few large acquisitions. Across the board, we are doing impactful work and will continue to prioritize more system cohesion, while maintaining our innovative strategy and decision making for future enhancements. We most definitely will be "staying this course"!
      5.0
      Mar 16, 2020

      TierPoint Review

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has been continuing to evolve and grow. Once you get into a role, you really feel like you have the opportunity to expand your responsibilities vs being pigeon holed into a single function. Company is always stepping into the newer technologies and they really push personal growth. Benefits are competitive, and the culture is one that I greatly appreciate. There also seems to be a lot of room for personal growth and career advancement as the company is ever changing and growing.

      Cons

      If you are a person who struggles with change, this is not the place for you as they are continuing to evaluate their process and change to further drive improvements. It can be difficult to keep up with the changes so you have to be fast paced and able to handle change at this volume.

      avatar
      TierPoint Response
      6y
      Thank you for taking the time to share your experience. Every year, we intently evaluate our employee benefits packages and ensure they remain competitive. Our employees and their families are at the forefront of our minds and we are thrilled to hear you are happy with those offerings. It’s true that TierPoint is a fast-paced environment and we DO welcome changes. Staying proactive in finding better ways to do things and not shying away from implementing those solutions is our middle name. Above all, rest assured we will remain diligent in delivering Superior Customer Service!
      Viewing 184 - 186 of 290 Reviews
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      ReviewsTierPoint reviews

      Glassdoor has 299 TierPoint reviews submitted anonymously by TierPoint employees. Read employee reviews and ratings on Glassdoor to decide if TierPoint is right for you.