Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at TierPoint?

69% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "The benefits are great (I was even able to add my life partner to my insurance!" ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 9 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 10 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What are the top reviewed TierPoint locations?

Saint Louis , Raleigh , Bellevue , Philadelphia , Charlotte , Chicago , Dallas , Valley Forge , Hawthorne , New York , Omaha , Seattle , Breinigsville , Boston , Oklahoma City , Tulsa , Cary , Little Rock , Nashville , Norristown , Kansas City , Yonkers , Laona , Milwaukee , Southport , Texas City , Longmont , Denver , Lenexa , Allentown

TierPoint reviews

3.6

69% would recommend to a friend

(73 total reviews)

Jerry Kent

86% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (73 reviews)

Ratings by demographic groups

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Reviews by job title

73 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jul 14, 2023

At least there is air conditioning

Operations technician

Recommend

CEO approval

Business Outlook

Pros

Local team is good to work with. Climate controlled building.

Cons

Pay is not good enough for the area and does not meet industry standards. Most management is out of touch with the people under them. Management is highly motivated to cut costs. Low morale due to cost cutting measures. No career pathways. No learning or education is provided.

TierPoint Response

2y

Thank you for stopping by to share your thoughts. It is disappointing to hear your experience hasn't been the best that it could be. Employee success & development has been an area of focus, as we understand how important it is for employees. However, if you don't feel you are receiving the support that you need, please do not hesitate to reach out to your supervisor or the HR team to discuss how TierPoint can help you succeed and grow! Thank you for all your hard work & all that you do.

2.0

Apr 6, 2023

Out of touch CEO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still looking for these besides just a paycheck.

Cons

During orientation, the CEO joined a WebEx where he was sitting in his living room which was bigger than most people's housing and then bragged for 10 minutes about how he was able to build his companies through stock options 40 years ago which of course is not a benefit provided to TierPoint employees. Company is run by people that pulled the ladder up behind them after they became wealthy. Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre. No wonder the CEO has had a successful life. Also anyone reading this, in orientation we are asked to submit a review on here so take the overall score with a huge grain of salt because most of them haven't been employed long enough to make an informed review.

TierPoint Response

3y

Thank you for taking the time to share your perspective following our extended orientation program last week. We are sorry to hear you were disappointed with the content and our CEO “Meet & Greet” with Jerry. It sounds like your overall TierPoint experience may not be what you anticipated. We are sorry to hear this and would like to work alongside you to make it better. As you learned in orientation, we do utilize Glassdoor to help us understand our employee’s experiences in a way that they may feel most comfortable in sharing. That said, sometimes, like in this instance, its more productive to share with our HR team. We are here to help and support you. When you feel more comfortable sharing, please reach out.

2.0

Mar 13, 2023

Okay

Eoc technician

Recommend

CEO approval

Business Outlook

Pros

Good people that care and good culture

Cons

Pay, management, tough to get out of EOC

TierPoint Response

3y

Thank you for taking time to share your experience. We are happy to hear that you enjoy the culture and the people here at TierPoint. We work hard to keep the employee experience a positive one. The EOC leadership team works hard to work with employees to help them achieve their career goals, but if you don't feel like you are receiving that support, never hesitate to reach out the HR team to discuss your roadblocks. We want to see our employees succeed! Thank you for all that you do for TierPoint.

Viewing 19 - 21 of 73 Reviews

Jobs at TierPoint

Operations Technician I

Data & Reporting Analyst II

Senior Client Executive

Operations Technician I

Senior Client Executive

TierPoint

TierPoint reviews

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At least there is air conditioning

Out of touch CEO

Okay

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