Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 12 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 11 reviews)); "Competitive and fair compensation plan & benefits Trustworthy and respectable senior leadership Loads of career growth opportunities Competitive product portfolio Work from home options for most positions Very positive and collaborative culture" ((in 10 reviews)); "Great Teams" ((in 9 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

1.0

Aug 26, 2020

Low rates, low opportunities

Operations

Recommend

CEO approval

Business Outlook

Pros

A few awesome people around, excellent benefits, get to learn amazing technologies.

Cons

Doesn't matter how much effort you put into, promotions are only for a selected group of employees. Employees don't care how financially strong the company is every single quarter if it does not translate into better salaries

TierPoint Response

5y

Thank you for sharing your perspectives and we are sorry to hear you feel this way. We certainly would love to hear more of your feedback if you would be willing to schedule a time to confidentially talk with someone on our HR team and share further insight to your viewpoint. If so, please reach out and we can schedule a time to connect. We hope to hear from you.

1.0

May 6, 2020

Low pay bad management

Operations engineer

Recommend

CEO approval

Business Outlook

Pros

None.. Like literally none... Did I mention none?

Cons

Pay is bad Gossiping and drama galore legacy architecture

TierPoint Response

6y

Thank you for your feedback. We are sorry to hear that you are not having a worthwhile experience at TierPoint. We believe that every problem has a solution and that nothing is beyond fixing. We would love to hear more in depth examples of your experience and can assure you that you can confidentially reach out to our HR team to share them in a safe place. These are the things that we need to know about so we CAN make better.

1.0

Jan 16, 2020

Please, by all means, I beg of you- do NOT CONSIDER this company for employment

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Warm building to go into? I suppose.....

Cons

I have to let the world know about this horrible company. I've been over 30 years into my career now, and this is absolutely, by far, the most horrendous place I have ever been. Things couldn't get much worse, let's just say that. Management is derogatory, condescending, and narcissistic, with a hint of passive aggressiveness. Tierpoint calls itself a high tech company. That is a joke. their idea of security is to disable it when things don't work right- (They rarely do.) As other reviews have mentioned, they don't have enough people in the trenches fixing problems. Everyone is overburdened and worn out. The benefits are horrid. You would honestly get better benefits working at McDonalds. Check your offer letter if you get that far. If you are desperate for a job, skip over this one. If you think the Interview went well, read the negative reviews here and think again. People really are leaving by the boatload, and for good reason. The CEO is a slimeball who would rather keep a penny in his pocket than to toss one in the water fountain..... (He's a Billionaire--! Look it up.....) I'm about to throw in the towel. All the meetings say things are going great, they're getting better etc..... Nothing is getting better. This place runs on a shoestring. They could improve in literally thousands of ways, but they choose not to. I urge you to read the negative reviews here, and then make an informed decision about the poor choice you were about to make. It's 2020. Make this your year by not working at Tierpoint.

TierPoint Response

6y

Thank you for your comment. We’re sorry to hear your experience does not line up with the positive views of the company held by many of our employees. No company’s perfect, but we’re committed to constant improvement – and we invite you to contact a member of our HR team, with whom your conversations will remain confidential. We hope to hear from you soon.

Viewing 19 - 21 of 290 Reviews

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Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I

TierPoint

TierPoint reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low rates, low opportunities

Low pay bad management

Please, by all means, I beg of you- do NOT CONSIDER this company for employment

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