Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 12 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 11 reviews)); "Competitive and fair compensation plan & benefits Trustworthy and respectable senior leadership Loads of career growth opportunities Competitive product portfolio Work from home options for most positions Very positive and collaborative culture" ((in 10 reviews)); "Great Teams" ((in 9 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

2.0

Apr 6, 2023

Out of touch CEO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Still looking for these besides just a paycheck.

Cons

During orientation, the CEO joined a WebEx where he was sitting in his living room which was bigger than most people's housing and then bragged for 10 minutes about how he was able to build his companies through stock options 40 years ago which of course is not a benefit provided to TierPoint employees. Company is run by people that pulled the ladder up behind them after they became wealthy. Benefits are abysmal, pay is at/just below competitive salaries, 401k match is mediocre. No wonder the CEO has had a successful life. Also anyone reading this, in orientation we are asked to submit a review on here so take the overall score with a huge grain of salt because most of them haven't been employed long enough to make an informed review.

TierPoint Response

3y

Thank you for taking the time to share your perspective following our extended orientation program last week. We are sorry to hear you were disappointed with the content and our CEO “Meet & Greet” with Jerry. It sounds like your overall TierPoint experience may not be what you anticipated. We are sorry to hear this and would like to work alongside you to make it better. As you learned in orientation, we do utilize Glassdoor to help us understand our employee’s experiences in a way that they may feel most comfortable in sharing. That said, sometimes, like in this instance, its more productive to share with our HR team. We are here to help and support you. When you feel more comfortable sharing, please reach out.

1.0

Jul 3, 2021

Worst Management

Helpdesk analyst

Recommend

CEO approval

Business Outlook

Pros

PTO, Insurance, people you work with

Cons

Everything else. Over work their people, pay is not what it should be for tasks assigned

TierPoint Response

4y

Thank you for providing your feedback. We are disheartened to hear that your experience has not been pleasant with us. Your job satisfaction and happiness are very important to us. Please consider reaching out directly to the HR team to share your experience and concerns more in depth/confidentially. We are always seeking improvement, and your insight will help us do so.

2.0

Sep 4, 2020

RUN!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Use this company as a learning tool for growth and impact to be used at your next location.

Cons

It’s all about the money. Not the people. Not the family, Not the community. Not in building relationships.

TierPoint Response

5y

Thank you for sharing your feedback. We are sorry that you did not have a pleasant experience while on our team. We would love to hear more in depth examples of your experience and can assure you that you can confidentially reach out to our HR team to share them in a safe place. These are the things that we need to know about so we CAN make better.

Viewing 16 - 18 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I

TierPoint

TierPoint reviews

Ratings by category

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Out of touch CEO

Worst Management

RUN!!

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